Community Manager – Member Relations

Jobtailor

São Paulo

Presencial

BRL 60 000 - 80 000

Tempo integral

Há 12 dias

Gerador de candidaturas

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Resumo da oferta

Jobtailor is seeking a proactive Community Manager in São Paulo to manage WhatsApp groups for the mentoring community. You will welcome new members, stimulate discussion, and drive engagement across education, digital products, and events.

In this role you will collect feedback, monitor satisfaction, coordinate content, and present insights to the company. Strong organisational and interpersonal skills are essential, with experience in customer relations or moderation and proficiency with Notion.

Qualificações

Experience managing online communities, social media channels, or groups.
Background in customer service, customer relations, or moderation.
Knowledge of WhatsApp and organisational tools.
Ability to create discussion topics and initiatives that encourage engagement.
Familiarity with NPS and qualitative feedback collection.
Familiarity with Notion.
A completed or ongoing degree in Communications, Marketing, Public Relations, Advertising, or a related field is preferred but not required.
Experience in education, digital products, communities, or events is a plus.
Ability to work effectively with diverse audiences and manage multiple conversations simultaneously.
Strong organisational skills for managing multiple groups, conversations, and requests.
Discretion and sound judgement when handling sensitive situations.

Responsabilidades

Manage WhatsApp groups and keep the community active.
Welcome new members and encourage interaction.
Create discussion topics, polls, and content to drive engagement.
Reach out to members individually and monitor potential concerns or dissatisfaction.
Encourage participation in classes, live sessions, and events.
Support event planning and communications.
Collect feedback, NPS responses, and testimonials.
Identify opportunities for members to connect with one another.
Organise community materials, recordings, and content.
Monitor group engagement and present key insights to the company.
Strengthen the professional community of the mentoring company by bringing people together, encouraging networking, and improving the member experience.

Conhecimentos

Online Community Management

Customer Service Experience

Engagement Strategy Development

NPS Feedback Collection

Organisational Skills

Formação académica

Degree in Communications or related field

Ferramentas

Notion

Descrição da oferta de emprego

Manage WhatsApp groups and keep the community active
Welcome new members and encourage interaction
Create discussion topics, polls, and content to drive engagement
Reach out to members individually and monitor potential concerns or dissatisfaction
Encourage participation in classes, live sessions, and events
Support event planning and communications
Collect feedback, NPS responses, and testimonials
Identify opportunities for members to connect with one another
Organise community materials, recordings, and content
Monitor group engagement and present key insights to the company
Strengthen the professional community of the mentoring company by bringing people together, encouraging networking, and improving the member experience

Requirements

Experience managing online communities, social media channels, or groups
Background in customer service, customer relations, or moderation
Knowledge of WhatsApp and organisational tools
Ability to create discussion topics and initiatives that encourage engagement
Familiarity with NPS and qualitative feedback collection
Familiarity with tools such as Notion
A completed or ongoing degree in Communications, Marketing, Public Relations, Advertising, or a related field is preferred but not required
Experience in education, digital products, communities, or events is a plus
Ability to work effectively with diverse audiences and manage multiple conversations simultaneously
Strong organisational skills for managing multiple groups, conversations, and requests
Discretion and sound judgement when handling sensitive situations

Core Competencies

Demonstrates expertise in managing online communities and driving engagement through effective communication and organisational skills. Proficient in utilising tools like WhatsApp and Notion to enhance member interaction and support event planning.

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