Client Delivery Manager - Brasilia DF

Unisys; Brasília; On-site; BRL 180,000 - 280,000; Full time

Job summary

Unisys is seeking a Service Delivery professional to lead the delivery of contracted services for clients in Brazil. You will coordinate with the Service Delivery organization to ensure timely, high-quality implementation and ongoing support, while optimizing internal resources and driving revenue activations.

The role requires strong experience in contract and service management, IT project delivery, and Agile teams.

Qualifications

• Bachelor’s degree, preferably in management, IT, or related field.
• Experience in Software Development and Maintenance Project Management, preferably with agile teams.
• Experience in Contract and Service Management activities.
• People Management.
• Experience in IT projects, infrastructure, delivery of application services.

Responsibilities

• Establishes, leads and partners with the Service Delivery organization to meet schedules and resolve technical and operational problems.
• Ensures the successful planning, implementation and execution of contracted services by meeting cost, governance, performance, quality, innovation and value requirements.
• Participating in contract and account governance.
• Developing or co-developing annual review of service level agreements.
• Effectively interprets complex business requirements and uses them to design and execute improved client solutions.
• Proactively communicates industry and company insights and opportunities.
• Establishes credibility with clients as a senior thought partner who can help solve their process, operational or technical needs.
• Provides operational and risk management strategies across accounts and ensures these are adapted and applied by service delivery teams.

Skills

Project management

People management

IT project delivery

Agile teams

Education

Bachelor’s degree in management/IT

Job description

Engages with clients to ensure timely, efficient and expert delivery of contracted services. Manages implementation and on-going support of services ensuring high quality client experience and, at the same time, maximizing both utilization of internal resources and periodic revenue activations. Addresses client issues throughout the life of the contract, taking ownership of issues and following through on resolution.

Key Responsibilities

• Establishes, leads and partners with the Service Delivery organization to meet schedules and resolve technical and operational problems.
• Ensures the successful planning, implementation and execution of contracted services by:
  • Meeting cost, governance, performance, quality, innovation and value requirements,
  • Participating in contract and account governance,
  • Developing or co-developing annual review of service level agreements.
• Effectively interprets complex business requirements and uses them to design and execute improved client solutions.
• Proactively communicates industry and company insights and opportunities.
• Establishes credibility with clients as a senior thought partner who can help solve their process, operational or technical needs.
• Provides operational and risk management strategies across accounts and ensures these are adapted and applied by service delivery teams.

Key Qualifications

• Bachelor’s degree, preferably with a certificate or extension course in management, focused on administration or information technology
• Experience in Software Development and Maintenance Project Management, preferably with agile teams.
• Experience in Contract and Service Management activities
• People Management.
• Experience in IT projects, infrastructure, delivery of application services.