Professional Services / Service Delivery Manager

Noir; São Paulo; Hybrid; BRL 220,000 - 320,000; Full time

Benefits offered by this job

Hybrid working

Job summary

A leading consulting firm in São Paulo, Brazil, is seeking a skilled Service Delivery Manager to lead a delivery team of Project Managers and Implementation Consultants. You will drive performance, manage utilization, and oversee revenue delivery while collaborating closely with Finance and Product teams. Ideal candidates will have experience in consulting delivery, strong stakeholder management skills, and a data-driven mindset. This role also allows for hybrid work arrangements.

Qualifications

• Experience leading a Professional Services or Consulting Delivery team.
• Strong track record of achieving utilization and revenue targets.
• Deep expertise in resource management and forecasting.
• Solid understanding of PSA/ERP systems (ideally Certinia) and operational reporting practices.
• Data-driven mindset with the ability to analyze insights from reports.
• Strong communication, coaching, and stakeholder management skills.

Responsibilities

• Drive team performance, financial outcomes, and operational excellence.
• Manage utilization and workload balance to maximize billable time.
• Oversee revenue and margin delivery by aligning forecasts and staffing.
• Collaborate with Finance, RevOps, and Product teams to maintain data integrity.

Skills

Leading a Professional Services or Consulting Delivery team

Achieving utilization and revenue targets

Expertise in resource management and forecasting

Understanding of PSA/ERP systems

Data-driven mindset

Strong communication and stakeholder management skills

Tools

Certinia PSA/ERP

Job description

(Service Delivery Manager, Professional Services Manager, PSA, ERP, Certinia, Resource Management, Microsoft Dynamics / SAP / Oracle, Stakeholder Management)

In 2012 our client launched a cutting-edge ERP platform that has transformed operational efficiency for mid to large-sized enterprises across the world. After achieving market dominance, they’re now expanding ever further - bringing their powerful ERP suite to a new audience.

To support this expansion, our client is establishing several new locations and is looking for a passionate and skilled Service Delivery Manager to lead an exceptional delivery team of Project Managers and Implementation Consultants. This is a fantastic opportunity to join a growing team where your work will have a direct impact on clients’ business performance.

As a Service Delivery Manager, you will be responsible for driving team performance, financial outcomes, and operational excellence. You are expected to manage utilization and workload balance, ensuring billable time is maximized while protecting team wellbeing. At the same time, you oversee revenue and margin delivery by aligning forecasts, capacity, and staffing levels, and by allocating resources efficiently across priorities. The role also involves close collaboration with Finance, RevOps, Product, and system administrators to maintain data integrity, optimize processes, and protect margins.

Successful candidates should have:

• Experience leading a Professional Services or Consulting Delivery team
• A strong track record of achieving utilization and revenue targets.
• Deep expertise in resource management and forecasting
• A solid understanding of PSA/ERP systems (ideally Certinia) and operational reporting practices.
• A data-driven mindset with the ability to analyse and act on insights from dashboards, skills matrices, and backlog reports.
• Strong communication, coaching, and stakeholder management skills.

Applicants must have the right to work in Brazil (hybrid working available).

To apply for this position please send your CV to Nathan Warner at Noir Consulting.