Engage Management

Inclusion Services S.A; Brasil; Presencial; BRL 120 000 - 160 000; Tempo integral

Resumo da oferta

Inclusion Services S.A seeks an experienced Engagement Manager to lead ServiceNow projects, ensuring delivery and stakeholder engagement. The right candidate will manage client relationships, resolve conflicts, and implement best practices in complex initiatives.

With a strong background in project management, you will collaborate across teams to drive project success. A PMP or CSM certification and fluency in Portuguese and English are required for this role.

Qualificações

• Proven experience managing ServiceNow projects.
• Strong knowledge of ServiceNow methodologies and delivery frameworks.
• Senior-level Project Management experience with executive engagement.

Responsabilidades

• Lead and manage ServiceNow implementation and transformation projects.
• Act as the primary point of contact for clients and stakeholders.
• Drive project planning, execution, and delivery.

Conhecimentos

Project management

ServiceNow methodologies

Client relationship management

Communication

Formação académica

PMP or CSM certification

Relevant professional certifications

Ferramentas

ServiceNow

Descrição da oferta de emprego

We are seeking an experienced Engagement Manager to lead and oversee ServiceNow projects, ensuring successful delivery, stakeholder alignment, and executive-level engagement. The ideal candidate will have a strong background in project management, excellent communication and negotiation skills, and experience working within ServiceNow environments.

This role requires a professional who can effectively manage client relationships, resolve conflicts, drive project governance, and ensure successful outcomes across complex initiatives.

Key Responsibilities

• Lead and manage ServiceNow implementation, enhancement, and transformation projects.
• Act as the primary point of contact for clients and executive stakeholders.
• Drive project planning, execution, monitoring, and delivery while ensuring alignment with business objectives.
• Facilitate communication between technical teams, business stakeholders, and leadership.
• Manage project risks, issues, dependencies, and escalations.
• Apply ServiceNow methodologies and best practices throughout the project lifecycle.
• Conduct executive-level presentations, status reporting, and stakeholder management activities.
• Support contract management, scope control, and change management processes.
• Foster collaboration and resolve conflicts across cross-functional teams.
• Ensure delivery quality, customer satisfaction, and successful project outcomes.

Required Qualifications

• Proven experience managing ServiceNow projects.
• Strong knowledge of ServiceNow methodologies and delivery frameworks.
• Senior-level Project Management experience with the ability to engage and influence executive stakeholders.
• Excellent communication, presentation, negotiation, and conflict resolution skills.
• Professional presence with strong client-facing capabilities.
• PMP (Project Management Professional) and/or Certified ScrumMaster (CSM) certification (at least one strongly preferred).
• Experience supporting CSM (Customer Service Management) and/or FSO (Field Service Operations) initiatives.
• Fluent in Portuguese and English (spoken and written).
• Relevant professional certifications.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification.
• Additional ServiceNow certifications.
• Experience working in global or multicultural environments.
• Strong understanding of Agile delivery methodologies.

Additional Information

Language Requirements: Portuguese and English