Client Delivery Manager - Brasilia

Unisys; São Paulo; Hybrid; BRL 150,000 - 210,000; Full time

Job summary

Unisys is seeking a senior PM to lead large client implementations from Brasília, with hybrid mode including customer visits. You will partner with Service Delivery to meet schedules and resolve issues, ensuring contract governance and SLA performance while shaping IT solution delivery.

Ideal candidates have IT project management experience, software development knowledge, and strong people leadership. English at B2 level is required for global collaboration.

Qualifications

• Bachelor’s degree, preferably with a certificate or extension course in management, focused on administration or information technology
• Experience in Software Development and Maintenance Project Management, preferably with agile teams.
• Experience in Contract and Service Management activities
• People Management.
• Experience in IT projects, infrastructure, delivery of application services.
• English level B2 (Mandatory)).

Responsibilities

• Leads large, complex and geographically expansive client implementations.
• Establishes, leads and partners with the Service Delivery organization to meet schedules and resolve technical and operational problems.
• Ensures the successful planning, implementation and execution of contracted services by meeting cost, governance, performance, quality, innovation and value requirements.
• Participating in contract and account governance, developing or co-developing annual review of service level agreements.
• Effectively interprets complex business requirements and uses them to design and execute improved client solutions.
• Proactively communicates industry and company insights and opportunities.
• Establishes credibility with clients as a senior thought partner who can help solve their process, operational or technical needs.
• Provides operational and risk management strategies across accounts and ensures these are adapted and applied by service delivery teams.

Skills

People Management

IT project experience

Delivery of application services

Software Development & Maintenance PM

English proficiency B2

Education

Bachelor’s degree with management/IT focus

Job description

What success looks like in this role:

• Leads large, complex and geographically expansive client implementations.
• Establishes, leads and partners with the Service Delivery organization to meet schedules and resolve technical and operational problems.
• Ensures the successful planning, implementation and execution of contracted services by:
  • Meeting cost, governance, performance, quality, innovation and value requirements,
  • Participating in contract and account governance,
  • Developing or co-developing annual review of service level agreements.
• Effectively interprets complex business requirements and uses them to design and execute improved client solutions.
• Proactively communicates industry and company insights and opportunities.
• Establishes credibility with clients as a senior thought partner who can help solve their process, operational or technical needs.
• Provides operational and risk management strategies across accounts and ensures these are adapted and applied by service delivery teams.

You will be successful in this role if you have:

Bachelor’s degree, preferably with a certificate or extension course in management, focused on administration or information technology

Experience in Software Development and Maintenance Project Management, preferably with agile teams.

Experience in Contract and Service Management activities

People Management.

Experience in IT projects, infrastructure, delivery of application services.

English level B2 (Mandatory)).

Hybrid mode will visit the customer

Location: Brasília

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

US job seekers can find more information about Unisys’ EEO commitment here.