Bilingual Customer Service Agent

Masterpro; Hortolândia; Presencial; BRL 36 000 - 51 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training

Growth opportunities

Resumo da oferta

Reboot Monkey is seeking a remote bilingual Customer Service Agent to handle inbound and outbound calls and emails in English and Portuguese. You will assist with delivery, installation, scheduling, and general order support, and proactively reach out to customers when needed.

The role requires experience in customer service, strong communication in two languages, and the ability to manage inquiries with accuracy in a fast-paced environment.

Qualificações

• Experience in customer service or call center support.
• Fluent verbal and written communication in two languages.
• Organized, detail-oriented and reliable.

Responsabilidades

• Handle inbound/outbound calls and emails in English and Portuguese.
• Provide delivery, installation, scheduling and order support information.
• Proactively reach out to customers for updates and follow-ups.
• Document interactions and update customer records accurately.
• Coordinate with internal teams to ensure smooth service delivery.
• Maintain professional posture in fast-paced environments.

Conhecimentos

Bilingual English/Portuguese

Phone support

Email support

CRM familiarity

Ferramentas

CRM

Scheduling systems

Descrição da oferta de emprego

Job Description: Monday to Saturday. 44 hours per week. PJ. NIGHT SHIFT.

We are looking for a remote Bilingual Customer Service Agent to handle inbound and outbound phone call and email communications in both languages. This role focuses on assisting customers with questions related to delivery, installation, scheduling, and general order support, as well as proactively reaching out to customers when needed.

Responsibilities:

• - Answer inbound phone calls and respond to customer emails in both languages
• - Make outbound phone calls and send emails to customers for follow-ups, confirmations, and updates
• - Provide accurate information about delivery and installation timelines
• - Schedule, confirm, and update appointments as needed
• - Resolve customer questions and issues in a professional and timely manner
• - Document interactions and update customer records accurately
• - Coordinate with internal teams to ensure smooth service delivery

Requirements:

• - Previous experience in customer service or call center support
• - Fluent verbal and written communication skills in two languages
• - Comfortable handling inbound and outbound calls and emails throughout the day
• - Organized, detail-oriented, and reliable
• - Ability to remain calm and professional in fast-paced situations
• - Basic computer skills (email, scheduling systems, CRM preferred)

What we offer:

• - Training and ongoing support
• - Growth opportunities within the company.

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services...

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab...