After-Sales Engineer – Software and Electrical/Electronic Diagnostics

Jobtailor; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo seeks an experienced field technical analyst to manage information, prioritize incidents, and develop solutions for field issues. You will work with After-Sales teams, Export divisions, and dealer networks to improve product quality and customer satisfaction.

The role involves supporting warranty centers in financial recoveries and creating technical circulars, guidelines, and procedures for standardization across the network.

Qualificações

• Bachelor's degree or higher is required.
• English proficiency: intermediate to advanced.
• Power BI experience is preferred.

Responsabilidades

• Analysis and management of field information to identify incidents and set priorities for resolution.
• Develop solutions for field incidents to optimize warranty and total costs.
• Provide specialized technical support to After-Sales Consultants, Export teams, Dealer Network and the Chamevolks Center.
• Support Warranty Technical Center in financial recovery (chargeback) with suppliers.

Conhecimentos

Power BI

English

Formação académica

Bachelor's degree

Postgraduate degree

Descrição da oferta de emprego

• Analysis and management of technical field information, identifying incidents and setting priorities for problem resolution, with a focus on product quality, customer satisfaction and brand strengthening.
• Development of solutions for field incidents, contributing to the optimization of Warranty and Volks|Total costs, reducing financial impacts and increasing process efficiency.
• Specialized technical support to After-Sales Consultants, Export teams, Dealer Network and the Chamevolks Center, ensuring speed and accuracy in handling daily requests.
• Support to the Warranty Technical Center in financial recovery (chargeback) with suppliers, ensuring reimbursement of costs related to warranty processes.
• Preparation of technical circulars, service guidelines and instructional materials for the network, promoting standardization of technical support processes.
• Development and implementation of field campaigns, recalls and technical procedures in alignment with market needs and global engineering guidelines.
• Participation in technical discussions with suppliers to develop materials, campaigns and solutions aimed at continuous product improvement.
• Collaboration with After-Sales Consultants in new model evaluation programs, analyzing vehicle performance in the field and proposing corrective and preventive actions.

Requirements

• Bachelor's degree.
• Postgraduate degree (preferred).
• Intermediate to advanced English.
• Power BI (preferred).