Technical Services Consultant – Junior

Jobtailor; Sumaré; Presencial; BRL 40 000 - 52 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil, is seeking a technically curious professional to support warranty analyses and claims processing in the automotive sector. You will perform assessments of replacement parts, develop metrics, and report findings to stakeholders.

Join a network-focused team to drive continuous improvement of technical processes, provide hands-on technical support, and travel occasionally as required. Strong office skills and basic English are beneficial.

Qualificações

• Curiosity and willingness to learn and grow in technical support.
• Bachelor’s degree completed or in progress in Engineering, Technology, or related fields.
• Interest in developing technical knowledge in the automotive sector.
• Proficiency with Microsoft Office.
• Intermediate English is desirable.
• Valid driver’s license for car and motorcycle.
• Availability for occasional travel.

Responsabilidades

• Analyze warranty requests and claims processes.
• Perform technical analyses and assessments of replacement parts.
• Create, monitor and analyze departmental metrics and reports.
• Attend follow-up meetings and report results.
• Provide technical support to the dealership network.
• Work directly with products and parts, developing technical knowledge to support analyses.
• Support activities and projects related to continuous improvement of technical processes.

Conhecimentos

Technical Analysis

Warranty Claims Processing

Departmental Metrics Analysis

Technical Support

Continuous Improvement Processes

Formação académica

Bachelor’s degree in Engineering or related field

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Responsibilities

• Analyze warranty requests and claims processes.
• Perform technical analyses and assessments of replacement parts.
• Create, monitor and analyze departmental metrics and reports.
• Attend follow-up meetings and report results.
• Provide technical support to the dealership network.
• Work directly with products and parts, developing technical knowledge to support analyses.
• Support activities and projects related to continuous improvement of technical processes.

Requirements

• Curiosity and a willingness to learn and grow professionally, contributing to excellence in technical support and the satisfaction of our customers and partners.
• Bachelor’s degree completed or in progress in Engineering, Technology, or related fields.
• Interest in developing technical knowledge in the automotive sector.
• Proficiency with Microsoft Office suite.
• Intermediate English is desirable.
• Valid driver’s license for car and motorcycle.
• Availability for occasional travel.

Hard Skills

• Technical Analysis
• Warranty Claims Processing
• Departmental Metrics Analysis
• Technical Support
• Continuous Improvement Processes

Soft Skills

• Curiosity
• Willingness to Learn
• Customer Satisfaction Focus

Certifications & Qualifications

• Valid Driver's License