Technical Services Analyst

Jobtailor; São Bernardo do Campo; Presencial; BRL 90 000 - 180 000; Tempo integral

Resumo da oferta

Jobtailor in São Bernardo do Campo, Brazil, is seeking a Senior Technical Specialist in automotive diagnostics to diagnose and resolve complex vehicle electronics issues. You will support after-sales teams and interact with global colleagues, especially in Germany, to diagnose faults, parameterize systems, and contribute to best practices.

The role requires a Bachelor's degree in engineering or related fields, advanced English, experience with CAN networks and diagnostic tools, and a valid

Qualificações

• Bachelor's degree in engineering or related fields.
• Experience in automotive diagnostics, analysis and fault resolution.
• Experience in after-sales, technical service or related automotive areas.
• Advanced English with strong communication for international teams (Germany).
• Valid driver's license (Category B).
• Solid knowledge of vehicle electronics and embedded systems.
• Knowledge of CAN networks and vehicle communication.
• Experience with parameterization, coding, flashing and functional testing on vehicles.
• Ability to diagnose electronic systems and interpret wiring diagrams and fault codes.
• Experience analyzing electronic failures and module interactions.

Responsabilidades

• Act as a technical reference for diagnosing and resolving complex issues in commercial vehicles.
• Investigate advanced faults related to vehicle electronics, embedded systems, and networks.
• Analyze and resolve high-complexity incidents, reducing escalations to Engineering.
• Provide specialized technical support to after-sales consultants and other departments.
• Serve as a primary source of technical product knowledge.
• Interact with global teams, especially in Germany, for diagnostics and parameterization.
• Perform structured analyses, identify root causes and propose corrective actions.
• Interpret diagnostic data, wiring diagrams, configuration parameters and fault codes.
• Share knowledge and disseminate best practices related to products and electronics.
• Contribute to continuous improvement of technical support and after-sales processes.

Conhecimentos

Advanced English

Vehicle electronics

Embedded systems

CAN networks

Automotive diagnostic tools

Analytical thinking

Formação académica

Bachelor's degree in Engineering or related fields

Ferramentas

Automotive diagnostic tools

Descrição da oferta de emprego

Responsibilities

• Act as a technical reference for diagnosing and resolving complex issues in commercial vehicles.
• Investigate advanced technical faults related to vehicle electronics, embedded systems, communication networks and vehicle electronic architecture.
• Analyze and resolve high-complexity incidents, reducing the need to escalat to Engineering teams.
• Provide specialized technical support to after-sales consultants and other internal departments.
• Serve as one of the organization's primary sources of technical product knowledge.
• Regularly interact with global teams, especially in Germany, to investigate and resolve technical issues related to vehicle electronics, diagnostics, parameterization, coding and embedded systems.
• Perform structured analyses, identify root causes and propose corrective and preventive actions.
• Interpret diagnostic data, wiring diagrams, configuration parameters, fault codes and technical information from vehicle electronic systems.
• Share technical knowledge and support the dissemination of best practices related to products and electronic systems.
• Contribute to the continuous improvement of technical support, diagnostics and after-sales processes.

Requirements

• Bachelor's degree in Engineering, Mechatronics, Electronics, Mechanical, Automation or related fields;
• Experience in activities related to automotive diagnostics, analysis and fault resolution;
• Experience in after-sales, technical service, manufacturing, vehicle validation or related areas within the automotive segment;
• Advanced English with strong verbal and written communication skills for frequent interaction with international teams, especially in Germany;
• Valid driver's license (Category B).
• Technical Knowledge:
• Experience in advanced product technical support.
• Solid knowledge of vehicle electronics and embedded systems.
• Knowledge of vehicle communication networks, with emphasis on CAN (Controller Area Network).
• Experience using automotive diagnostic tools.
• Experience with parameterization, coding, flashing and functional testing on vehicles.
• Ability to diagnose electronic systems and vehicle communication networks.
• Ability to interpret wiring diagrams, functional schematics and fault codes.
• Experience in analysis of electronic failures, communication between modules and embedded systems.
• Capability to understand the operation of embedded electronic systems, their communication strategies, parameterizations and module interactions.
• Capability to analyze complex problems using diagnostic information, technical data, configuration parameters and electronic system behavior.