Administrative Assistant

Jobtailor; Salvador; Presencial; BRL 16 740 - 27 900; Tempo integral

Resumo da oferta

Jobtailor seeks a diligent internship and apprenticeship coordinator to register students, manage documents, and liaise with partner institutions and companies. You will use internship management systems, prepare referral letters, and ensure legal and administrative compliance.

The role requires customer service experience, proficiency with Microsoft Office, G Suite and Canva, and strong attention to detail to keep stipend processing and attendance records accurate.

Qualificações

• Completed secondary education (High School diploma)
• Experience providing customer service to internal and external stakeholders
• Proficiency with Microsoft Office and/or G Suite, especially Excel or Google Sheets, and Canva.

Responsabilidades

• Register students and refer them to selection processes for internship and apprenticeship opportunities, issuing referral letters via the internship management system.
• Manage the return of internship documents using daily reports generated by the internship management system, keeping files organized and up to date for future reference.
• Notify students to collect internship‑related documents, ensuring their legal validity.
• Advise students, educational institutions and companies on the internship and apprenticeship programs, providing information based on current legislation.
• Analyze and register internship or apprentice vacancies by contacting partner companies to match client needs with the open opportunity profiles.
• Issue internship agreements or Learning Commitment Agreements after company confirmation and presentation of approved students' personal and academic documents; issue contract addenda when there are changes.
• Request discounts, extensions or cancellations of institutional contributions in cases of incorrect charges or address changes.
• Receive and verify interns' attendance sheets from partner companies to ensure accuracy in stipend calculations.
• Send interns' attendance sheets to the Stipend Payment department for processing.
• Support the Customer Service Consultant by assisting with debt negotiations to ensure high-quality internal and external service.
• Prepare monthly reports on competitor winbacks, new business, visits conducted, negative variances, prospecting and other commercial metrics to assist supervision in evaluating and optimizing the sales force.
• Monitor reports related to rejected payments, making necessary corrections to enable confirmation of stipend credits into interns' bank accounts.
• Advise interns and companies, when requested, regarding stipend payments.
• Provide assistance to companies and interns regarding personal accidents and activation of insurance policies, guiding them on required documentation and procedures.
• Issue receipts and invoices for company contributions after receiving and verifying attendance sheets.

Conhecimentos

Customer service experience

Stakeholder communication

Attention to detail

Advising

Analytical skills

Formação académica

High School diploma

Ferramentas

Microsoft Office

G Suite

Canva

Excel

Descrição da oferta de emprego

Responsibilities

• Register students and refer them to selection processes for internship and apprenticeship opportunities, issuing referral letters via the internship management system.
• Manage the return of internship documents using daily reports generated by the internship management system, keeping files organized and up to date for future reference.
• Notify students to collect internship‑related documents, ensuring their legal validity.
• Advise students, educational institutions and companies on the internship and apprenticeship programs, providing information based on current legislation.
• Analyze and register internship or apprentice vacancies by contacting partner companies to match client needs with the open opportunity profiles.
• Issue internship agreements or Learning Commitment Agreements after company confirmation and presentation of approved students' personal and academic documents; issue contract addenda when there are changes.
• Request discounts, extensions or cancellations of institutional contributions in cases of incorrect charges or address changes.
• Receive and verify interns' attendance sheets from partner companies to ensure accuracy in stipend calculations.
• Send interns' attendance sheets to the Stipend Payment department for processing.
• Support the Customer Service Consultant by assisting with debt negotiations to ensure high-quality internal and external service.
• Prepare monthly reports on competitor winbacks, new business, visits conducted, negative variances, prospecting and other commercial metrics to assist supervision in evaluating and optimizing the sales force.
• Monitor reports related to rejected payments, making necessary corrections to enable confirmation of stipend credits into interns' bank accounts.
• Advise interns and companies, when requested, regarding stipend payments.
• Provide assistance to companies and interns regarding personal accidents and activation of insurance policies, guiding them on required documentation and procedures.
• Issue receipts and invoices for company contributions after receiving and verifying attendance sheets.

Requirements

• Completed secondary education (High School diploma)
• Experience providing customer service to internal and external stakeholders
• Proficiency with Microsoft Office and/or G Suite, especially Excel or Google Sheets, and Canva.

Core Competencies

Demonstrates expertise in managing internship and apprenticeship processes, including document organization, stakeholder communication, and compliance with current legislation. Proficient in analyzing internship opportunities and providing high-quality customer service to both interns and partner companies.

Highest‑signal resume keywords

• Customer Service Experience
• Internship Management System Proficiency
• Document Verification and Organization
• Microsoft Excel Proficiency
• Stakeholder Communication

Soft Skills

• Advising
• Analytical Skills
• Attention to Detail

Industry Keywords

• Internship Agreements
• Learning Commitment Agreements
• Stipend Payment Processing
• Attendance Verification
• Customer Service

Tools & Technologies

• Microsoft Office
• G Suite
• Canva