Assistant I – Sales

Jobtailor; Campinas; Presencial; BRL 27 900 - 46 872; Tempo integral

Resumo da oferta

Jobtailor is seeking a proactive customer service specialist to support clients after purchase via phone, email and chat, ensuring data accuracy and timely communication. Responsibilities include validating sales information, maintaining registration data, resolving post-sales discrepancies, and recording interactions to improve service quality.

The role requires a high school diploma, basic MS Office skills (Excel/Outlook), and experience in customer service, preferably post-sales, with strong

Qualificações

• High school diploma.
• Basic MS Office (Excel and Outlook) knowledge.
• Experience in customer service, preferably in post-sales.
• Good verbal and written communication skills.
• Negotiation and interpersonal relationship skills.
• Organized and detail-oriented.
• Analytical and problem-solving abilities.
• Ability to learn new processes and systems quickly.
• Resilience to handle change and challenging situations.
• Proactive, committed and results-oriented.

Responsabilidades

• Provide proactive customer service to clients via phone, email and chat, including a welcome contact after purchase.
• Complete the validation checklist for sales information.
• Ensure the accuracy and currency of customer registration data.
• Clarify questions and resolve discrepancies during the post-sales process.
• Record and follow up on customer interactions.
• Support the creation of a positive customer experience by ensuring quality and responsiveness in service.

Conhecimentos

Customer Service

MS Office Proficiency

Salesforce Experience

Problem-Solving

Verbal Communication

Written Communication

Formação académica

High School Diploma

Ferramentas

MS Office

Newcon Systems

Descrição da oferta de emprego

• Provide proactive customer service to clients via phone, email and chat, including a welcome contact after purchase;
• Complete the validation checklist for sales information;
• Ensure the accuracy and currency of customer registration data;
• Clarify questions and resolve any discrepancies identified during the post-sales process;
• Record and follow up on customer interactions;
• Support the creation of a positive customer experience by ensuring quality and responsiveness in service.

Requirements

• High school diploma;
• Basic knowledge of MS Office (Excel and Outlook);
• Experience in customer service, preferably in post-sales;
• Good verbal and written communication skills;
• Negotiation skills and ability to build interpersonal relationships;
• Organized and attentive to detail;
• Analytical ability and problem-solving skills;
• Ability to learn new processes and systems quickly;
• Resilience to handle change and challenging situations;
• Proactive, committed and results-oriented profile.
• It will be a plus if you have:
• Knowledge of consortia (consórcios);
• Experience with Newcon systems;
• Experience with Salesforce;
• Experience with proactive outreach and customer relationship management.

Core Competencies

Demonstrates strong customer service skills with a focus on post-sales support, ensuring accuracy in customer data and fostering positive client relationships. Proficient in problem-solving and effective communication to enhance the customer experience.

Highest-signal resume keywords

• Customer Service Experience
• MS Office Proficiency
• Salesforce Experience
• Analytical Ability
• Negotiation Skills

ATS Optimization Keywords

Hard Skills

• Customer Registration Accuracy
• Post-Sales Process Support
• Data Validation
• Proactive Outreach
• Problem-Solving

Soft Skills

• Verbal Communication
• Written Communication
• Interpersonal Relationship Building
• Organizational Skills
• Attention to Detail

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Customer Relationship Management
• Consortia Knowledge

Tools & Technologies

• Newcon Systems
• Salesforce