Surf Academy Team Lead | Guest Experience & Operations

Bahrain Surf Park; Zallaq; On-site; BHD 6,700 - 10,000; Full time

Benefits offered by this job

Competitive salary with career growth

Shared staff accommodation

Holiday allowance, medical and life保险

Unique ocean-adjacent workplace

Access to surf sessions at Wavegarden

Multicultural, dynamic team

Health and lifestyle benefits of surf

Ongoing training and development

Job summary

Bahrain Surf Park in Bilaj Aljazayer, Kingdom of Bahrain, seeks an experienced Surf Academy Team Leader to supervise floor operations, welcome guests, verify bookings, and fit rental gear while guiding the team through the day.

Reporting to the Surf Academy Manager, you will train new team members, manage opening/closing routines, and coordinate with Instructors and Lifeguards to keep sessions safe, on schedule, and engaging for diverse guests across a fast-paced outdoor setting.

Qualifications

• Previous supervisory role in hospitality, retail, rentals or leisure facility.
• Good working knowledge of surf equipment and/or board sports gear.
• Experience in a surf school, beach club, water park or similar environment is a strong asset.

Responsibilities

• Lead the Surf Academy team during your shift: brief the team before opening, allocate positions, and debrief at the end of the day
• Work on the floor alongside the team: welcome guests, verify bookings and rental inclusions, and fit and issue wetsuits, surfboards, leashes and accessories
• Keep the guest flow on schedule during peak periods, adjusting positions and priorities as the day develops
• Act as first point of escalation for guest questions, complaints and operational issues, resolving what you can and referring the rest to the Surf Academy Manager
• Run the opening and closing routines, including area set-up, equipment counts and end-of-day checks
• Train and coach new Team Members on procedures, product knowledge, equipment handling and guest interaction
• Monitor standards on the floor and give clear, constructive feedback to the team
• Oversee the receiving, sorting, rinsing and storing of equipment after each session
• Carry out regular equipment inspections; log damage and repairs, and report stock gaps or recurring problems to the Surf Academy Manager
• Support the Surf Academy Manager with schedules, stock counts, checklists and daily reporting
• Keep the Surf Academy and rental area clean, safe, organised and welcoming at all times
• Coordinate with Instructors, Lifeguards and the Guest Experience Team to keep sessions running smoothly
• Make sure safety procedures and internal standards are understood and followed by the whole team
• Support surf camps, demo days, school groups and special events
• Deputise for the Surf Academy Manager during days off and absences
• Passion for water sports and an interest in surfing (surfing, wakeboarding, kitesurfing, SUP, diving, swimming, etc.)
• Comfortable working in a fast-paced, outdoor, guest-facing environment
• Confident communicator with attention to detail (bookings, sizes, timing)
• FirstAid and CPR certification an advantage (training can be provided)

Skills

Team leadership

Guest service

Communication

Training/coaching

Safety awareness

Job description

Bahrain Surf Park in Bilaj Aljazayer, Kingdom of Bahrain, seeks an experienced Surf Academy Team Leader to supervise floor operations, welcome guests, verify bookings, and fit rental gear while guiding the team through the day.

Reporting to the Surf Academy Manager, you will train new team members, manage opening/closing routines, and coordinate with Instructors and Lifeguards to keep sessions safe, on schedule, and engaging for diverse guests across a fast-paced outdoor setting.