Spa & Wellness Concierge — Guest Experience

Radisson Hotel Group

Manama

On-site

BHD 5,200 - 8,200

Full time

14 days+

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Job summary

The Diplomat Radisson Blu Hotel, Residence & Spa, Manama is seeking a Spa & Recreation Receptionist to join a team dedicated to premier guest service. You will welcome guests, manage front desk duties, and support the Spa & Recreation department with a friendly, efficient approach.

Responsibilities include handling guest inquiries, coordinating with departments, and maintaining high standards of service, while upholding hotel policies and creating memorable experiences for guests.

Qualifications

Experience in front office is beneficial but not essential.
Arabic language ability is preferred.
Hands-on, can-do work style.
Excellent communication skills.
Experience with IT systems on multiple platforms.
Strong guest service orientation and ownership of duties.

Responsibilities

Supports the smooth running of the Spa & Recreation department and guest journey at the reception.
Responds to guest inquiries and resolves issues promptly.
Takes responsibility for duties and tasks, ensuring timely and professional completion.
Delivers on departmental plans and hotel initiatives.
Maintains cost control, inventory, and performance targets.
Builds positive working relationships and promotes the company culture.