Spa Receptionist

fourseasons; Manama; On-site; BHD 7,000 - 11,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Employee discount for stays

Free dry cleaning

Employee meals

Job summary

Four Seasons Hotel Bahrain Bay is seeking a Spa Receptionist to be the first point of contact for guests, delivering a luxurious experience through professional reception services, appointment scheduling, and guest assistance.

The ideal candidate will be highly organized, customer-focused, with fluency in Arabic and English, and the ability to work flexible shifts, including weekends and public holidays.

Qualifications

• Previous experience in a luxury hotel.
• Fluency in Arabic and English is required.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and reservation systems is advantageous.

Responsibilities

• Welcome spa guests warmly and provide a personalized and professional experience.
• Manage spa reservations, appointments, cancellations, and modifications through the reservation system.
• Handle guest inquiries regarding spa treatments, services, products, promotions, and facility information.
• Process payments, maintain accurate records, and reconcile daily transactions.
• Promote spa services, retail products, and wellness offerings to maximize guest satisfaction and revenue opportunities.
• Coordinate effectively with therapists, attendants, and other hotel departments to ensure seamless guest experiences.
• Maintain cleanliness and organization of the spa reception area.
• Respond promptly and professionally to guest requests, concerns, and feedback.
• Ensure compliance with Four Seasons service standards, policies, and procedures.
• Assist with administrative tasks, reporting, and inventory support as required.

Skills

Arabic language

English language

Customer service

Organizational skills

Multitasking

Interpersonal skills

Tools

Microsoft Office

Hotel reservation systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

About the role

The Spa Receptionist serves as the first point of contact for guests visiting the Spa & Wellness Center. This role is responsible for delivering an exceptional guest experience through professional reception services, appointment scheduling, guest assistance, and administrative support. The ideal candidate is highly organized, customer-focused, and passionate about luxury hospitality.

Arabic language proficiency is required for this role.

What you will do

• Welcome spa guests warmly and provide a personalized and professional experience.
• Manage spa reservations, appointments, cancellations, and modifications through the reservation system.
• Handle guest inquiries regarding spa treatments, services, products, promotions, and facility information.
• Process payments, maintain accurate records, and reconcile daily transactions.
• Promote spa services, retail products, and wellness offerings to maximize guest satisfaction and revenue opportunities.
• Coordinate effectively with therapists, attendants, and other hotel departments to ensure seamless guest experiences.
• Maintain cleanliness and organization of the spa reception area.
• Respond promptly and professionally to guest requests, concerns, and feedback.
• Ensure compliance with Four Seasons service standards, policies, and procedures.
• Assist with administrative tasks, reporting, and inventory support as required.

What you bring

• Previous experience in a luxury hotel.
• Excellent interpersonal and communication skills.
• Fluency in Arabic and English is required.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and hotel/spa reservation systems is an advantage.
• Professional appearance and positive attitude.
• Ability to work flexible shifts, including weekends and public holidays.
• Strong attention to detail and commitment to exceptional guest service.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Join Four Seasons Hotel Bahrain Bay and become part of a team dedicated to creating unforgettable experiences and genuine connections every day.