Spa Receptionist

Four Seasons Hotel; Bahrain; On-site; BHD 7,000 - 12,000; Full time

Benefits offered by this job

Employee discount

Training & development

Free meals

Dry cleaning

Employee meals

Job summary

Four Seasons Hotel Bahrain's Spa & Wellness Center seeks a Spa Receptionist who will be the first point of contact for guests, delivering a luxurious experience through professional reception services, appointment scheduling, and guest assistance. Fluency in Arabic and English is required to meet guest expectations.

In this on-site role, you will manage reservations, handle inquiries, process payments, promote services, coordinate with therapists and hotel departments, and maintain a pristine

Qualifications

• Experience in a luxury hotel setting.
• Excellent interpersonal and communication skills.
• Fluency in Arabic and English.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office and hotel/spa reservation systems an advantage.
• Professional appearance and positive attitude.
• Ability to work flexible shifts, including weekends and public holidays.
• Attention to detail and commitment to guest service.

Responsibilities

• Welcome spa guests warmly and provide a personalized and professional experience.
• Manage spa reservations appointments cancellations and modifications through the reservation system
• Handle guest inquiries regarding spa treatments services products promotions and facility information
• Process payments maintain accurate records and reconcile daily transactions
• Promote spa services retail products and wellness offerings to maximize guest satisfaction and revenue opportunities
• Coordinate effectively with therapists attendants and other hotel departments to ensure seamless guest experiences
• Maintain cleanliness and organization of the spa reception area
• Respond promptly and professionally to guest requests concerns and feedback
• Ensure compliance with Four Seasons service standards policies and procedures
• Assist with administrative tasks reporting and inventory support as required

Skills

Customer service

Communication skills

Arabic language

English language

Organizational skills

Multitasking

Job description

The Spa Receptionist serves as the first point of contact for guests visiting the Spa amp Wellness Center. This role is responsible for delivering an exceptional guest experience through professional reception services, appointment scheduling, guest assistance, and administrative support. The ideal candidate is highly organized, customer-focused, and passionate about luxury hospitality. Arabic language proficiency is required for this role.

What you will do

• Welcome spa guests warmly and provide a personalized and professional experience
• Manage spa reservations appointments cancellations and modifications through the reservation system
• Handle guest inquiries regarding spa treatments services products promotions and facility information
• Process payments maintain accurate records and reconcile daily transactions
• Promote spa services retail products and wellness offerings to maximize guest satisfaction and revenue opportunities
• Coordinate effectively with therapists attendants and other hotel departments to ensure seamless guest experiences
• Maintain cleanliness and organization of the spa reception area
• Respond promptly and professionally to guest requests concerns and feedback
• Ensure compliance with Four Seasons service standards policies and procedures
• Assist with administrative tasks reporting and inventory support as required

What you bring

• Previous experience in a luxury hotel.
• Excellent interpersonal and communication skills.
• Fluency in Arabic and English is required.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and hotel/spa reservation systems is an advantage.
• Professional appearance and positive attitude.
• Ability to work flexible shifts, including weekends and public holidays.
• Strong attention to detail and commitment to exceptional guest service.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals