Luxury Spa Receptionist Arabic Bilingual

Four Seasons; Bahrain; On-site; BHD 5,600 - 8,900; Full time

Benefits offered by this job

Employee meals

Staff discounts

Dry cleaning

Training program

Job summary

Four Seasons Hotel Bahrain Bay is seeking a Spa Receptionist to be the first point of contact for guests at the Spa & Wellness Center. You will deliver an exceptional guest experience with professional reception services, appointment scheduling, guest assistance, and administrative support.

Fluency in Arabic and English is required, and prior luxury-hotel experience is preferred. The role offers luxury accommodations, staff discounts, and opportunities to grow within the Four Seasons network.

Qualifications

• Arabic and English fluency required.
• Previous experience in a luxury hotel.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office.
• Ability to work flexible shifts, including weekends and public holidays.
• Professional appearance and positive attitude.

Responsibilities

• Welcome spa guests warmly and provide a personalized and professional experience.
• Manage spa reservations, appointments, cancellations, and modifications through the reservation system.
• Handle guest inquiries regarding spa treatments, services, products, promotions, and facility information.
• Process payments, maintain accurate records, and reconcile daily transactions.
• Promote spa services, retail products, and wellness offerings to maximize guest satisfaction and revenue opportunities.
• Coordinate effectively with therapists, attendants, and other hotel departments to ensure seamless guest experiences.
• Maintain cleanliness and organization of the spa reception area.
• Respond promptly and professionally to guest requests, concerns, and feedback.
• Ensure compliance with Four Seasons service standards, policies, and procedures.
• Assist with administrative tasks, reporting, and inventory support as required.

Skills

Interpersonal skills

Communication

Organization

Multitasking

Customer service

Arabic fluency

English fluency

Professional appearance

Tools

Microsoft Office

Spa reservation system

Hotel reservation software

Job description

Four Seasons Hotel Bahrain Bay is seeking a Spa Receptionist to be the first point of contact for guests at the Spa & Wellness Center. You will deliver an exceptional guest experience with professional reception services, appointment scheduling, guest assistance, and administrative support.

Fluency in Arabic and English is required, and prior luxury-hotel experience is preferred. The role offers luxury accommodations, staff discounts, and opportunities to grow within the Four Seasons network.