Head Concierge & Guest Experience Leader

Hilton; Manama; On-site; BHD 12,000 - 18,000; Full time

Job summary

Hilton in Manama seeks a Chief Concierge to lead the concierge desk, elevating guest experiences and overseeing daily operations. You’ll supervise a team, respond to guest inquiries, and coordinate dining, transportation, and events to ensure memorable stays.

The role requires strong leadership, excellent communication, and a focus on hospitality excellence, with involvement in budget and payroll oversight. A high school diploma or higher is expected.

Qualifications

• Experience in hospitality frontline or concierge roles.
• Strong communication and problem-solving abilities.
• Ability to multitask and manage guest requests with urgency.

Responsibilities

• Supervise concierge team: train, schedule, and guide staff for top guest experiences.
• Delight guests by responding promptly to inquiries and requests.
• Provide information and arrange dining, transport, events, and local activities.

Skills

Guest service leadership

VIP client service

Budget & payroll oversight

Customer inquiry handling

Education

High School Diploma/University Degree

Job description

Hilton in Manama seeks a Chief Concierge to lead the concierge desk, elevating guest experiences and overseeing daily operations. You’ll supervise a team, respond to guest inquiries, and coordinate dining, transportation, and events to ensure memorable stays.

The role requires strong leadership, excellent communication, and a focus on hospitality excellence, with involvement in budget and payroll oversight. A high school diploma or higher is expected.