Hotel Duty Manager - Lead Guest Experience & Ops

Hilton; Bahrain; Remote; BHD 12,000 - 18,000; Full time

Job summary

Hilton in Bahrain is seeking a Duty Manager to oversee daily hotel operations, guest services, and interdepartmental coverage. You will lead a front-line team, ensure safety and policy compliance, and drive guest satisfaction across the property.

Join Hilton to inspire and develop staff, monitor performance, and maintain the high hospitality standards that define our award-winning brand.

Responsibilities

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Hilton in Bahrain is seeking a Duty Manager to oversee daily hotel operations, guest services, and interdepartmental coverage. You will lead a front-line team, ensure safety and policy compliance, and drive guest satisfaction across the property.

Join Hilton to inspire and develop staff, monitor performance, and maintain the high hospitality standards that define our award-winning brand.