Client Experience & Insights Analyst

Marsh McLennan; Manama; On-site; BHD 6,000 - 10,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Inclusive workplace

Job summary

Marsh McLennan in Bahrain seeks a Client Relationship Management Analyst to strengthen client satisfaction and retention through service excellence and data-driven insights. You will partner with relationship leaders to ensure client needs are met efficiently and proactively.

This role blends client interaction with reporting and continuous improvement in a fast-paced professional services environment, requiring strong analytical skills, CRM proficiency, and collaborative teamwork across Sales,

Qualifications

• Bachelor's degree required.
• 2-5 years in client relationship management or similar role.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication with a client focus.
• Proficiency in CRM tools and Microsoft Office; Power BI a plus.

Responsibilities

• Serve as primary client contact and coordinate timely resolutions.
• Analyze client data to identify trends and insights.
• Prepare periodic client satisfaction and account performance reports.
• Collaborate with Sales, Marketing, and Operations to align service delivery with client needs.
• Maintain CRM records with accuracy and timeliness.

Skills

CRM & client management

Analytical thinking

Communication

Excel

Power BI

Education

Bachelor's degree

Tools

CRM tools

Microsoft Office

Power BI

Job description

Marsh McLennan in Bahrain seeks a Client Relationship Management Analyst to strengthen client satisfaction and retention through service excellence and data-driven insights. You will partner with relationship leaders to ensure client needs are met efficiently and proactively.

This role blends client interaction with reporting and continuous improvement in a fast-paced professional services environment, requiring strong analytical skills, CRM proficiency, and collaborative teamwork across Sales,