Client Relationship Management - Senior Analyst

Marsh McLennan; Manama; Hybrid; BHD 7,000 - 9,000; Full time

Job summary

Marsh in Bahrain is seeking a talented individual to join our team. This hybrid role requires working at least three days a week in the office.

You will be the day-to-day point of contact for designated low-risk, small accounts and help deliver a high-quality client experience. You will support senior colleagues by coordinating account activity, resolving routine issues, and strengthening client relationships through responsive service and strong organization.

Qualifications

• Experience supporting clients or accounts in a coordination, service, or account management role.
• Strong communication and relationship-building skills with the ability to manage multiple stakeholders.
• Excellent organizational skills, including the ability to manage deadlines and multiple priorities.
• Sound judgment and a customer-focused mindset, including knowing when to elevate issues.

Responsibilities

• Serve as the first point of contact for day-to-day communications with designated accounts, following up on correspondence to strengthen relationships.
• Conduct account and industry research, including benchmarking studies, to build understanding of client needs and trends.
• Manage day-to-day account activities for small accounts, including billing requests, gathering information for quotes, and maintaining project calendars.
• Coordinate between internal senior professionals and clients, including organizing meeting logistics and ensuring follow-through on next steps.
• Identify and help mitigate account concerns, resolving issues promptly and escalating appropriately when needed.
• Report relationship satisfaction and key updates to senior colleagues to ensure alignment internally and externally.

Skills

Account coordination

Client relationships

Communication skills

Organization

Job description

Company:

Marsh

Description:

We are seeking a talented individual to join our team. This role will be based in Bahrain. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you will serve as the day-to-day point of contact for designated low-risk, small accounts and help deliver a high-quality client experience. You will support senior colleagues by coordinating account activity, resolving routine issues, and strengthening client relationships through responsive service and strong organization.

We will count on you to:

• Serve as the first point of contact for day-to-day communications with designated accounts, following up on correspondence to strengthen relationships.
• Conduct account and industry research, including benchmarking studies, to build understanding of client needs and trends.
• Manage day-to-day account activities for small accounts, including billing requests, gathering information for quotes, and maintaining project calendars.
• Coordinate between internal senior professionals and clients, including organizing meeting logistics and ensuring follow-through on next steps.
• Identify and help mitigate account concerns, resolving issues promptly and escalating appropriately when needed.
• Report relationship satisfaction and key updates to senior colleagues to ensure alignment internally and externally.

What you need to have:

• Experience supporting clients or accounts in a coordination, service, or account management role.
• Strong communication and relationship-building skills with the ability to manage multiple stakeholders.
• Excellent organizational skills, including the ability to manage deadlines and multiple priorities.
• Sound judgment and a customer-focused mindset, including knowing when to elevate issues.

What makes you stand out?

• Experience supporting professional services, consulting, insurance, or financial services clients.
• Comfort producing client-ready materials such as benchmarking summaries, trackers, or calendars.
• Demonstrated ability to proactively identify process improvements that enhance the client experience.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.