We Want You in Ghent – German & Dutch Customer Advisor

Cross Border Talents; Brussel Hoofdstad; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary package

Structured onboarding and training

Hybrid working model

Career development opportunities

Job summary

Cross Border Talents is looking for German and Dutch speaking Customer Advisors for Volvo Trucks in Ghent. This role involves providing excellent customer support and ensuring high service quality in a global team. Initially, the role is fully on-site for training, transitioning to a hybrid model. Ideal candidates should possess strong communication skills and a problem-solving mindset, with previous customer service experience as an asset. Attractive benefits and career development opportunities are offered.

Qualifications

• Professional level German and Dutch language skills required.
• Strong communication and customer service skills are a must.
• Ability to work in a 24/7 rotational shift system.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information and support regarding services.
• Ensure high levels of customer satisfaction.

Skills

German language skills

Dutch language skills

Strong communication skills

Customer service skills

Problem-solving mindset

Team-oriented approach

Job description

We are looking for German and Dutch speaking Customer Advisors to join a global support team for Volvo Trucks in Ghent. In this role, you will provide professional customer support and ensure high-quality service delivery in an international environment.

The first month of training is fully on-site. After training, the role continues in a hybrid model.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide accurate information and support regarding services
• Ensure high levels of customer satisfaction
• Follow company procedures and service standards
• Work in a 24/7 rotational shift system
• Collaborate with internal teams to resolve customer requests

Requirements

• German and Dutch language skills (professional level required)
• Strong communication and customer service skills
• Ability to work in a 24/7 rotational shift system
• Problem‑solving mindset and attention to detail
• Team‑oriented approach and adaptability
• Previous customer service experience is an advantage

What We Offer

• Competitive salary package
• Structured onboarding and training (fully on‑site first month)
• Hybrid working model after training
• International and stable working environment
• Career development opportunities within a global company

Application

Interested? Apply now or send your CV to: [e-mail]