We Want You in Ghent – German & Dutch Customer Advisor

Cross Border Talents; Oost-Vlaanderen; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary package

Structured onboarding and training

Career development opportunities

Job summary

A global support team in Ghent is seeking German and Dutch speaking Customer Advisors. In this role, you will handle customer inquiries through various channels and ensure high-quality service. The position requires strong communication skills and the ability to work in a 24/7 rotational shift system. After a fully onsite first month of training, the role will transition to a hybrid model. The company offers competitive pay and career development opportunities.

Qualifications

• Professional level German and Dutch language skills are required.
• Strong communication and customer service skills are essential.
• Ability to work in a 24/7 rotational shift system.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information and support regarding services.
• Ensure high levels of customer satisfaction.

Skills

German language skills

Dutch language skills

Strong communication skills

Customer service skills

Problem-solving mindset

Attention to detail

Team-oriented approach

Adaptability

Job description

We are looking for German and Dutch speaking Customer Advisors to join a global support team for Volvo Trucks in Ghent. In this role, you will provide professional customer support and ensure high-quality service delivery in an international environment.

The first month of training is fully on-site. After training, the role continues in a hybrid model.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide accurate information and support regarding services
• Ensure high levels of customer satisfaction
• Follow company procedures and service standards
• Work in a 24/7 rotational shift system
• Collaborate with internal teams to resolve customer requests

Requirements

• German and Dutch language skills (professional level required)
• Strong communication and customer service skills
• Ability to work in a 24/7 rotational shift system
• Problem‑solving mindset and attention to detail
• Team‑oriented approach and adaptability
• Previous customer service experience is an advantage

What We Offer

• Competitive salary package
• Structured onboarding and training (fully on‑site first month)
• Hybrid working model after training
• International and stable working environment
• Career development opportunities within a global company

Application

Interested? Apply now or send your CV to: [e-mail]