German & Dutch Customer Advisor - 24/7 Support

Cross Border Talents; Antwerpen; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary package

Structured onboarding and training

Hybrid working model after training

Career development opportunities

Job summary

Cross Border Talents is seeking German and Dutch speaking Customer Advisors for a global support team for Volvo Trucks in Ghent. The role includes handling customer inquiries and ensuring service quality in a hybrid working model after initial training. Key requirements include strong communication and customer service skills along with a problem-solving mindset. The company offers a competitive salary, structured onboarding, and career development opportunities in an international and stable environment.

Qualifications

• Professional level German and Dutch language skills required.
• Strong communication and customer service skills.
• Ability to work in a 24/7 rotational shift system.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information and support regarding services.
• Ensure high levels of customer satisfaction.

Skills

German language skills

Dutch language skills

Strong communication skills

Customer service skills

Problem-solving mindset

Team-oriented approach

Job description

We are looking for German and Dutch speaking Customer Advisors to join a global support team for Volvo Trucks in Ghent. In this role, you will provide professional customer support and ensure high-quality service delivery in an international environment.

The first month of training is fully on-site. After training, the role continues in a hybrid model.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide accurate information and support regarding services
• Ensure high levels of customer satisfaction
• Follow company procedures and service standards
• Work in a 24/7 rotational shift system
• Collaborate with internal teams to resolve customer requests

Requirements

• German and Dutch language skills (professional level required)
• Strong communication and customer service skills
• Ability to work in a 24/7 rotational shift system
• Problem-solving mindset and attention to detail
• Team-oriented approach and adaptability
• Previous customer service experience is an advantage

What We Offer

• Competitive salary package
• Structured onboarding and training (fully on-site first month)
• Hybrid working model after training
• International and stable working environment
• Career development opportunities within a global company

Application

Interested? Apply now or send your CV to:
[e-mail]