VIP IT Service Desk Agent – Brussels (LV1/LV2)

NTT DATA Europe & Latam; Brussel Hoofdstad; Sur place; EUR 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Insurance

Meal vouchers

Résumé du poste

NTT DATA Europe & Latam is seeking an IT Support professional for a European Institution in Brussels. The role covers LV1/LV2 incident handling, service desk duties, and on-site support to end-users, including VIPs.

You will liaise remotely and on-site, analyze incidents swiftly and maintain thorough records, contributing to quick resolutions in a dynamic, multicultural environment. Brussels office-based, full-time position.

Qualifications

• Minimum of 3 years of relevant professional experience.
• Fluency in English and French mandatory both written and oral.
• ITIL V4 Foundation certification would be an asset.
• You have IT skills (Windows, AD, MS Office).

Responsabilités

• Receiving calls and emails, first-line customer liaison.
• Single Point of Contact for end-users (VIP).
• Conduct swift incident analysis to ensure effective resolution.
• Prioritize first and second-line customer interactions for outstanding first call resolution rates.
• Maintain meticulous records of incident and problem information.
• Provide expert support remotely and on-site to deliver timely solutions.
• Play a pivotal role in reconfiguration and installation of PC environments.

Connaissances

English & French bilingual

Analytical thinking

Team player

Outils

Windows

Active Directory

MS Office

Description du poste

NTT DATA Europe & Latam is seeking an IT Support professional for a European Institution in Brussels. The role covers LV1/LV2 incident handling, service desk duties, and on-site support to end-users, including VIPs.

You will liaise remotely and on-site, analyze incidents swiftly and maintain thorough records, contributing to quick resolutions in a dynamic, multicultural environment. Brussels office-based, full-time position.