Brussels Service Desk Engineer — 24/7 On-Site Lead

Triglav Digital; Brussel Hoofdstad; Hybride; EUR 42 000 - 66 000; Plein temps

Résumé du poste

Triglav Digital in Brussels leads critical IT service operations and requires a Service Desk Engineer with 2–5 years of experience. You will be the frontline support for Belgian government IT teams, handling incidents, requests and network issues on-site in Brussels, with a 24x7 shift regime and strong emphasis on service improvement.

Fluent Dutch and French are required; English is a plus. Bachelor in IT and ITIL certification are preferred, with experience in ITSM tools and active directory

Qualifications

• Bachelor’s degree in IT
• ITIL V3 / V4 certification
• Fluent in Dutch and French (English a plus)
• 2–5 years of IT support or Service Desk experience
• Service Desk engineering: first-line support, ITIL & processes adherence

Responsabilités

• Provide prompt technical assistance via phone, email or ticketing system.
• Manage incidents and requests in line with SLAs and ITIL practices.
• Act as liaison between end-users and IT teams to ensure clear understanding.
• Troubleshoot hardware, software and network issues across platforms.
• Implement service improvements to enhance support quality.
• Monitor performance and identify recurring issues for long-term solutions.
• Document incidents and resolutions for team learning.
• Collaborate with other IT teams to escalate complex issues.

Connaissances

Technical support

Incident management

ITIL

ITSM tools

Network troubleshooting

Radio networks

Dutch language

French language

English optional

Formation

Bachelor IT

ITIL certification

Outils

Windows

Active Directory

Remote support tools

ITSM tools

Description du poste

Triglav Digital in Brussels leads critical IT service operations and requires a Service Desk Engineer with 2–5 years of experience. You will be the frontline support for Belgian government IT teams, handling incidents, requests and network issues on-site in Brussels, with a 24x7 shift regime and strong emphasis on service improvement.

Fluent Dutch and French are required; English is a plus. Bachelor in IT and ITIL certification are preferred, with experience in ITSM tools and active directory