Brussels: Workplace IT & VIP Support Technician (2nd Line)

Ubique Systems; Brussel Hoofdstad; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Ubique Systems in Brussels is seeking an experienced Workplace Support Technician to join the GEMS-IS Helpdesk & Workplace Solutions team in Brussels. The role focuses on 1st & 2nd line IT support, workplace technologies, end-user support, mobile devices and workplace projects within a large enterprise environment.

Fluent French and Dutch, plus English, are mandatory, with on-site work and full-time hours. You will support laptops, desktops, mobiles, and Apple/Windows workstations, manage assets

Qualifications

• 5–8 years of Workplace / EUC / Helpdesk support experience.
• Experience supporting 1,000+ users in a large enterprise environment.
• Strong customer-facing and communication skills.
• Experience in a Trading environment is an advantage.
• Experience with Windows and Mac workstations and IT assets.

Responsabilités

• Provide 1st & 2nd line support via phone, email and in person.
• Handle, coordinate and follow up on IT incidents and service requests.
• Provide end-user support for laptops, desktops, smartphones, tablets and mobile devices.
• Troubleshoot and resolve hardware/software incidents.
• Configure, install and maintain Windows and Mac workstations.
• Manage Workstation/IT assets.
• Provide VIP IT and proximity support.
• Coordinate with internal teams and external suppliers to resolve technical issues.
• Prepare and maintain support documentation.
• Contribute to Workplace transformation, innovation and improvement projects.
• Support workplace and mobile architecture initiatives at a conceptual level.
• Work within IT service management processes and agreed SLAs.

Connaissances

Advanced Troubleshooting

On-site IT Support

Helpdesk Support

Mobile Support

VIP IT Support

ITIL

Description du poste

Ubique Systems in Brussels is seeking an experienced Workplace Support Technician to join the GEMS-IS Helpdesk & Workplace Solutions team in Brussels. The role focuses on 1st & 2nd line IT support, workplace technologies, end-user support, mobile devices and workplace projects within a large enterprise environment.

Fluent French and Dutch, plus English, are mandatory, with on-site work and full-time hours. You will support laptops, desktops, mobiles, and Apple/Windows workstations, manage assets