Global IT Service Desk Agent - EU Projects

Ayesa Digital; Brussel; Sur place; EUR 48 000 - 64 000; Plein temps

Avantages offerts par ce poste

EU project

Multicultural environment

Brussels location

Near-site work model

Résumé du poste

Ayesa Digital in Brussels is seeking an experienced Service Desk Agent Level 1 to join an international EU project, providing first-line IT support to users across a European environment.

You will log, categorize, and track incidents, troubleshoot common issues, and escalate when needed, collaborating with diverse teams to ensure timely resolutions and high-quality service.

This role offers a dynamic, multilingual workspace with opportunities to grow within a leading technology firm.

Qualifications

• Bachelor’s level or higher, CEFR B2 or equivalent in English or French.
• Experience in IT Service Desk, Help Desk, or IT User Support.
• Experience with incident and service request management and ticketing systems.
• Knowledge of IT support processes and troubleshooting methodologies.

Responsabilités

• Provide first-level IT support to users and handle incidents and service requests.
• Register, categorize, prioritise, and monitor tickets using ticketing tools.
• Troubleshoot common hardware, software, network and access issues and provide solutions.
• Escalate complex incidents to second-line or specialists and track progress.
• Maintain accurate records of incidents and resolutions and contribute to knowledge bases.
• Collaborate with IT support teams to ensure consistent service delivery.

Connaissances

IT Service Desk

Incident management

Customer service

English/French proficiency

Formation

Master's degree (Level 7 EQF)

Outils

Ticketing systems

Description du poste

Ayesa Digital in Brussels is seeking an experienced Service Desk Agent Level 1 to join an international EU project, providing first-line IT support to users across a European environment.

You will log, categorize, and track incidents, troubleshoot common issues, and escalate when needed, collaborating with diverse teams to ensure timely resolutions and high-quality service.

This role offers a dynamic, multilingual workspace with opportunities to grow within a leading technology firm.