Junior IT Support - Business Services - Brussels

Editx; Brussel; On-site; EUR 28,000 - 36,000; Full time

Job summary

Editx in Brussels is seeking a Junior IT Support Engineer to join a dynamic international IT team. You will be the first point of contact for end users and help ensure a smooth IT experience across the organization.

You will handle onboarding/offboarding, configure laptops and devices, and escalate complex issues as needed while delivering excellent service to users at all levels of the business.

Qualifications

• Experience providing initial IT support to end users.
• Familiarity with Windows hardware/software and Microsoft 365 issues.
• Strong customer service and communication skills.

Responsibilities

• Provide first-line IT support to employees.
• Troubleshoot hardware, software, and Microsoft 365 issues.
• Manage incidents and service requests via the ticketing system.
• Prepare and configure laptops, desktops, and mobile devices.
• Assist with onboarding and offboarding activities.
• Escalate complex issues and follow up to resolution.
• Deliver excellent user support across the organization.

Skills

First-line IT support

Troubleshooting

Microsoft 365

Customer service

Tools

Ticketing system

Job description

Are you passionate about technology and eager to kick-start your career in IT support? We are looking for a Junior IT Support Engineer to join a dynamic international environment in the heart of Brussels.

As part of the IT team, you will be the first point of contact for end users and help ensure a smooth and efficient IT experience across the organization.

Your responsibilities will include:

• Providing first-line IT support to employees.
• Troubleshooting hardware, software, and Microsoft 365 issues.
• Managing incidents and service requests through the ticketing system.
• Preparing and configuring laptops, desktops, and mobile devices.
• Assisting with onboarding and offboarding activities.
• Escalating complex issues when necessary and following up to resolution.
• Delivering excellent customer service to users at all levels of the business.