Travel & Customer Care Assistant (H/F/X)

UNIQUE; Brussel Hoofdstad; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

UNIQUE in Brussels is seeking a versatile Travel & Customer Care Assistant to support the DiscoverEU team with travel coordination and participant support. You will respond to inquiries, verify documents, and help manage travel logistics while ensuring high service levels.

You'll work with internal platforms and data systems, maintain GDPR-compliant records, and assist with administrative tasks. The role emphasizes smooth operations, sustainability practices, and collaboration across teams in a

Formación

• Experience handling participant inquiries via email or chat.
• Ability to coordinate travel logistics and verify documents.
• Experience identifying complex cases and escalating as needed.
• Knowledge of GDPR and data protection practices.
• Strong administrative and coordination skills.

Responsabilidades

• Respond promptly to participant enquiries via email and chat.
• Coordinate travel logistics, booking support, and expense tracking.
• Escalate complex cases to appropriate teams when required.
• Manage special travel situations and maintain accurate records.
• Ensure compliance with internal procedures and IT security basics.
• Assist with administrative tasks and team coordination as needed.
• Troubleshoot participant documentation issues and follow escalation processes.

Conocimientos

Customer service

Travel coordination

GDPR compliance

Data entry

Herramientas

Helpdesk tools

Database systems

MS Office

Descripción del empleo

Would you like to join an international company on a human scale in Brussels and gain valuable professional experience? We are looking for a versatile Travel & Customer Care Assistant to support the DiscoverEU team in delivering smooth travel coordination and high-quality participant support.

Key Responsibilities

Travel & Customer Care

• Respond promptly to participant enquiries via email and chat, ensuring agreed service levels are met
• Coordinate travel logistics, including booking support, document verification, and expense/invoice tracking
• Identify and escape complex cases to the appropriate team members when required
• Manage special travel situations (e.g. accessibility needs, lost tickets, rebookings) and maintain accurate records
• Ensure compliance with internal procedures, data protection rules, and financial guidelines
• Support administrative tasks and team coordination as needed
• Troubleshoot participant documentation issues and follow escalation processes

Admin, IT & Tools

• Use internal platforms and helpdesk tools to efficiently assist participants
• Work with databases, IT systems, and standard office tools
• Ensure all data handling complies with GDPR and internal IT security protocols
• Promote sustainability principles as part of EMAS commitments