Brussels Travel & Participant Care Specialist

UNIQUE; Brussel Hoofdstad; On-site; EUR 30,000 - 42,000; Full time

Job summary

UNIQUE in Brussels is seeking a versatile Travel & Customer Care Assistant to support the DiscoverEU team with travel coordination and participant support. You will respond to inquiries, verify documents, and help manage travel logistics while ensuring high service levels.

You'll work with internal platforms and data systems, maintain GDPR-compliant records, and assist with administrative tasks. The role emphasizes smooth operations, sustainability practices, and collaboration across teams in a

Qualifications

• Experience handling participant inquiries via email or chat.
• Ability to coordinate travel logistics and verify documents.
• Experience identifying complex cases and escalating as needed.
• Knowledge of GDPR and data protection practices.
• Strong administrative and coordination skills.

Responsibilities

• Respond promptly to participant enquiries via email and chat.
• Coordinate travel logistics, booking support, and expense tracking.
• Escalate complex cases to appropriate teams when required.
• Manage special travel situations and maintain accurate records.
• Ensure compliance with internal procedures and IT security basics.
• Assist with administrative tasks and team coordination as needed.
• Troubleshoot participant documentation issues and follow escalation processes.

Skills

Customer service

Travel coordination

GDPR compliance

Data entry

Tools

Helpdesk tools

Database systems

MS Office

Job description

UNIQUE in Brussels is seeking a versatile Travel & Customer Care Assistant to support the DiscoverEU team with travel coordination and participant support. You will respond to inquiries, verify documents, and help manage travel logistics while ensuring high service levels.

You'll work with internal platforms and data systems, maintain GDPR-compliant records, and assist with administrative tasks. The role emphasizes smooth operations, sustainability practices, and collaboration across teams in a