Travel & Customer Care Assistant

UNIQUE; Brussel; On-site; EUR 28,000 - 38,000; Full time

Job summary

UNIQUE is seeking a Travel & Customer Care Assistant in Brussels to provide exceptional support to the DiscoverEU team. In this role, you will respond to participant inquiries, coordinate travel logistics, and ensure compliance with data protection regulations.

The ideal candidate should possess strong communication skills and experience in logistics coordination. Join us to make a meaningful impact in a welcoming international environment.

Qualifications

• Strong communication skills for responding to participant enquiries.
• Experience in coordinating travel logistics.
• Understanding of data handling compliance related to GDPR.

Responsibilities

• Respond promptly to participant enquiries via email and chat.
• Coordinate travel logistics, including booking and document tracking.
• Manage special travel situations like rebookings and lost tickets.

Job description

Would you like to join an international company on a human scale in Brussels and gain valuable professional experience? We are looking for a versatile Travel & Customer Care Assistant to support the DiscoverEU team in delivering smooth travel coordination and high-quality participant support.

Travel & Customer Care

• Respond promptly to participant enquiries via email and chat, ensuring agreed service levels are met
• Coordinate travel logistics, including booking support, document verification, and expense/invoice tracking
• Identify and elevate complex cases to the appropriate team members when required
• Manage special travel situations (e.g. accessibility needs, lost tickets, rebookings) and maintain accurate records
• Ensure compliance with internal procedures, data protection rules, and financial guidelines
• Support administrative tasks and team coordination as needed
• Troubleshoot participant documentation issues and follow escalation processes

Admin, IT & Tools

• Use internal platforms and helpdesk tools to efficiently assist participants
• Work with databases, IT systems, and standard office tools
• Ensure all data handling complies with GDPR and internal IT security protocols
• Promote sustainability principles as part of EMAS commitments