Transport & Logistics Customer Service Specialist

P&O Ferrymasters Ltd.; Zeebrugge; On-site; EUR 30,000 - 40,000; Full time

Job summary

P&O Ferrymasters Ltd. is seeking a Customer Service Representative in Zeebrugge. This role involves managing customer orders and ensuring exceptional service delivery while collaborating with operational teams.

The ideal candidate will have relevant customer service experience, excellent communication skills, and a command of the English language. P&O Ferrymasters offers a competitive remuneration package in line with the role's responsibilities.

Qualifications

• Minimum education of MBO-level or equivalent, preferably in logistics.
• Relevant experience in a customer service environment.
• Good command of English, with additional languages preferred.
• Self-starter with excellent organizational skills.
• Good knowledge of Microsoft Office packages.

Responsibilities

• Responsible for customer order acceptance and administrative handling.
• Act as liaison to a dedicated client base.
• Meet and exceed service expectations set by the customer.
• Work closely with operational and sales teams.
• Build rapport with customers and maintain strong relationships.
• Ensure all customer agreements are recorded.
• Notify Transport Planners of the orders and their priority.
• Proactively resolve problems affecting customer satisfaction.

Skills

Communication skills

Organizational skills

Customer service experience

Language proficiency

Microsoft Office knowledge

Education

MBO-level or equivalent in logistics

Job description

P&O Ferrymasters Ltd. is seeking a Customer Service Representative in Zeebrugge. This role involves managing customer orders and ensuring exceptional service delivery while collaborating with operational teams.

The ideal candidate will have relevant customer service experience, excellent communication skills, and a command of the English language. P&O Ferrymasters offers a competitive remuneration package in line with the role's responsibilities.