Customer Service Representative

P&O Ferrymasters Ltd.; Zeebrugge; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

P&O Ferrymasters Ltd. is seeking a Customer Service Representative in Zeebrugge. This role involves managing customer orders and ensuring exceptional service delivery while collaborating with operational teams.

The ideal candidate will have relevant customer service experience, excellent communication skills, and a command of the English language. P&O Ferrymasters offers a competitive remuneration package in line with the role's responsibilities.

Qualifications

• Minimum education of MBO-level or equivalent, preferably in logistics.
• Relevant experience in a customer service environment.
• Good command of English, with additional languages preferred.
• Self-starter with excellent organizational skills.
• Good knowledge of Microsoft Office packages.

Responsabilités

• Responsible for customer order acceptance and administrative handling.
• Act as liaison to a dedicated client base.
• Meet and exceed service expectations set by the customer.
• Work closely with operational and sales teams.
• Build rapport with customers and maintain strong relationships.
• Ensure all customer agreements are recorded.
• Notify Transport Planners of the orders and their priority.
• Proactively resolve problems affecting customer satisfaction.

Connaissances

Communication skills

Organizational skills

Customer service experience

Language proficiency

Microsoft Office knowledge

Formation

MBO-level or equivalent in logistics

Description du poste

At P&O Ferrymasters, you will be joining a pan-European leader in tailor-made transport, logistics and supply chain solutions.

We’re part of P&O Ferries – owned by DP World – and work across road, rail and sea through our Contract Logistics, Freight Management and Assets Business Units.

We operate from more than 20 strategic locations in 13 countries across the continent, where 500+ colleagues are united by a passion for customer and service focus.

Job Description

Do you know all ins and outs of Transport Management? Do you always succeed in creating the ultimate customer experience, even in hectic times? Join our team if you’re looking for a challenging and rewarding career!

Customer Service Representative

Location: Zeebrugge

Hours per week: Full time

The Customer Service team is responsible for a correct order acceptance and administrative handling of all orders of the customers of P&O Ferrymasters. By working closely with customers and various internal departments the Customer Service team is responsible for meeting and exceeding service expectations as set by the customers of P&O Ferrymasters.

As Customer Service Representative you form a crucial part of this team and share in the responsibility to deliver an ultimate customer experience by being responsible for daily contact with customers and ensuring that service meets expected criteria.

Other key responsibilities include:

• Being responsible for the whole customer order acceptance linked with administrative activities;
• Acting as liaison to a dedicated client base;
• Meeting and exceeding service expectations as set by customer;
• Working closely with operational and sales teams in pursuing customer needs;
• Building a constructive and pleasant relationship with dedicated customer base, building a strong rapport with customers;
• Ensuring all customer agreements are recorded and applied;
• Ensuring that Transport Planners are aware of the orders taken and the level of priority of these orders;
• Being pro‑active in solving problems that may/or will result in customer dissatisfaction with service (i.e. failure in agreed service level; delays, etc.).

Qualifications

Who are you?

As Customer Service Representative you take responsibility and possess excellent communication and influencing skills.

• Are educated to a minimum of MBO-level or equivalent (preferably in logistics);
• Have relevant experience in a customer service environment;
• Have good command of English language, additional European languages are preferred;
• Are a self-starter with excellent organizational skills;
• Have good knowledge of Microsoft office packages.

Additional Information

P&O Ferrymasters offers a competitive package in line with the content of the job role.