Technisch Klantenadviseur Laadoplossingen - First-Line Support

YES!talents Antwerpen; Antwerpen; On-site; EUR 33,000 - 42,000; Full time

Job summary

YES!talents Antwerpen is seeking a Technisch Klantenadviseur Laadoplossingen to join a dynamic support team. You will be the first contact for customers, providing first-line technical assistance across multiple channels and guiding issues toward timely resolutions.

The role emphasizes customer focus and problem-solving in charging solutions. YES!talents Antwerpen offers a proactive workplace with opportunities to drive improvements and collaborate with internal teams.

Responsibilities

• Serve as the first point of contact for customers via phone and email.
• Handle and log questions, issues and complaints.
• Analyze reports and identify suitable solutions.
• Follow up on cases to ensure correct and customer-friendly resolution.
• Collaborate closely with internal departments.
• Process incoming requests and leads administratively.
• Identify new needs and potential improvements in the offering.
• Maintain daily customer contact with a communicative and service-oriented approach.

Job description

YES!talents Antwerpen is seeking a Technisch Klantenadviseur Laadoplossingen to join a dynamic support team. You will be the first contact for customers, providing first-line technical assistance across multiple channels and guiding issues toward timely resolutions.

The role emphasizes customer focus and problem-solving in charging solutions. YES!talents Antwerpen offers a proactive workplace with opportunities to drive improvements and collaborate with internal teams.