Technical Support Specialist – CCTV/ Access Control/ Intrusion

ADI Global Distribution; Oost-Vlaanderen; Hybride; EUR 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Friendly environment

Hybrid work model (3x onsite/2x home)

Challenging projects with modern tech

Career development in a global company

Competitive salary with annual review

Résumé du poste

ADI Global Distribution is seeking a motivated individual to join its Technical Support Department in Belgium. The role focuses on delivering high-level technical support across 300+ products from multiple vendors in the fire and security sector, with hands-on training and career development opportunities.

The position offers hybrid work arrangements (3 days onsite / 2 days from home) and exposure to cutting-edge technology within a global organization.

Qualifications

• Experience with electronic products via projects, internships, apprenticeships, or work.
• Fluent in Flemish/Dutch and French; English skills considered a plus.
• Strong proficiency in Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills.

Responsabilités

• Learn with guidance to understand project requirements and system functionality.
• Assist with remote site surveys to gather site information and identify challenges.
• Support senior technicians in diagnosing technical issues and solutions.
• Participate in training programs to develop tech and support skills.
• Prepare service reports and documentation accurately and on time.
• Understand customer requirements and assist in preparing recommendations.
• Assist customers with installation methods and procedures.
• Monitor project progress and report updates to senior team members.
• Collect key metrics and data to support reporting and analysis.
• Support training and development for internal teams and customers when required.

Connaissances

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Verbal Written communication

Dutch (Flemish)

French

English (advantage)

Description du poste

The ADI Technical Support Department is responsible for providing technical customer support and offers both pre-sales and post-sales assistance for over 300 products from 15 to 20 different vendors, covering all aspects of the fire and security industry.

We are seeking a motivated individual who is eager to develop their expertise within the security and fire protection sector and deliver a high level of technical support to ensure an excellent customer experience. The goal is to contribute to the success of the customer service function, enhancing customer satisfaction, retention, and profitability.

JOB DUTIES:

• Learn, under the guidance of experienced technical staff, to understand project requirements and system functionality
• Assist with remote site surveys (as required) to gather site information and identify potential challenges.
• Support senior technicians in diagnosing technical issues and determining appropriate solutions.
• Participate in classroom and hands-on training programs to develop technical and customer support skills.
• Contribute to the timely and accurate preparation of service reports and documentation.
• Develop an understanding of customer requirements and assist in preparing recommendations.
• Support customers with installation methods and procedures.
• Assist in monitoring project progress and reporting updates to senior team members.
• Learn how to collect key metrics and data to support reporting and analysis.
• Support the delivery of training and development programs for internal teams and customers when required.

YOU MUST HAVE:

• Initial experience with electronic products through academic projects, internships, apprenticeships, or professional experience.
• Fluent Flemmish/Dutch and French is required; English skills are an advantage.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills.

WE VALUE:

• Network or electronics-related certifications are desirable.
• Networking knowledge is an advantage.
• Strong analytical thinking and attention to detail.

WHAT WE OFFER:

• A friendly and supportive working environment.
• Hybrid working 3x onsite/2x from home
• Exposure to exciting projects involving cutting-edge technology.
• Career development opportunities within a global organization.
• Competitive salary with an annual performance-based salary review

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ABOUT US

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com .

You can find out more about how the talent community works here: ADI Talent Community Terms . Our recruitment privacy notice ADI - Recruitment Privacy Notice describes in more detail how we process your personal data and how you can exercise your personal data rights.

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Job Identification: 19134

Job Category: Technical Support

Job Schedule: Full time

Incentive Eligible N/A

Business ADI Global Distribution

Hiring Salary Range We are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.

At ADI, we bring together diverse individuals to build the future of homes. ADI is an equal opportunity employer.