Technical Support Engineer

Odoo; Ramillies; Híbrido; EUR 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company car

Fuel card

35 days off

Meal vouchers

Eco-cheques

Hospital insurance

Group insurance

Reimbursement of expenses

Homeworking 2 days/week

Descripción de la vacante

Odoo is seeking a proactive Technical Support professional in Belgium to solve complex customer issues, acting as the last line of defense between clients and chaos. Communication with customers is primarily via email.

The role offers a CDI, full-time contract (38h/week) with homeworking 2 days per week, and opportunities to work across multiple modules and versions while collaborating with developers and other support teams.

Formación

• Expert in at least one programming language.
• Object-oriented programming, object modeling and relational databases.
• Analytical and problem-solving skills.
• Diplomacy & communication.

Responsabilidades

• Identify problems, analyze them, make ‘em disappear
• If you can’t solve it, another team may, dispatch it to the correct one
• Provide quick and accurate feedback to customers
• Develop or improve internal tools to make the job easier
• Maintain and evolve your solutions as needed

Conocimientos

Expert in at least one programming语言

Object-oriented programming

Analytical and problem-solving skills

Diplomacy & communication

Herramientas

PostgreSQL

Descripción del empleo

Are you a problem solver? Do you like helping customers with their issues? Do you hate monotony? You read code like you read H2G2? Debugging is in your blood and troubleshooting is your DNA?

Join the Technical Support Team of the fastest growing IT company in Belgium!

Your mission, if you accept it, will be to solve highly complex issues for customers and partners. Your tools will be our top-of-the-line ticketing system, your company-issued computer, and most importantly your brain. You will be the last line of defense between clients and chaos. Communication with customers are strictly through emails (direct calls may happen once a year but don’t worry, you will be coached for that).

• Database: PostgreSQL (with object relational mapping)
• Development model: Open with external community
• Framework: Odoo itself is a framework

RESPONSIBILITIES:

• Identify problems, analyze them, make ‘em disappear
• If you can’t solve it, another team may, dispatch it to the correct one
• Provide quick and accurate feedback to customers
• Develop or improve internal tools to make the job easier
• Maintain and evolve your solutions as needed

MUST HAVE:

• Expert in at least one programming language
• Object-oriented programming, object modeling and relational databases
• Analytical and problem-solving skills
• Diplomacy & communication

WHAT'S GREAT IN THE JOB:

• Diversity is the motto of the Technical Support. You will work on various and unique issues in all the modules of Odoo, across multiple version of our software, in contact with all the other Developer and Functional Support teams. You. Will. Never. Get. Bored.
• You will be autonomous, nobody to look over your shoulder, but if you need help a colleague will always be available to answer your questions.
• Every ticket is a challenge, every issue is a learning experience, and we have lots.
• You get to see the direct impact of what you made.
• You can switch to any developer team later.
• An attractive package: car, fuel card, up to 35 days off per year, meal vouchers (8€/day), eco-cheques (250€/year), hospital insurance, group insurance, representation fees to cover all your expenses, and much more!
• CDI full time (38h/week) with homeworking 2 days/week.