Strategic Account Manager Enterprise - Dutch speaking

Apicbase; Antwerpen; On-site; EUR 90,000 - 120,000; Full time

Job summary

Apicbase in Antwerp is seeking a Dutch-speaking Strategic Account Manager, Enterprise, to lead relationships with key restaurant and hotel chains and to maximize value from Apicbase’s platform.

You will plan account meetings, identify expansion opportunities, coordinate product demonstrations, and collaborate with sales, customer success, product and marketing to drive adoption across multiple locations.

Qualifications

• Proven experience in account management, customer success, or a commercial role in SaaS or hospitality tech.
• Able to grow an account strategically, not just maintain it.
• Data-driven with dashboards, KPIs and business insights to back recommendations.
• Experience with large implementations and multiple stakeholders.
• Strong stakeholder management and ability to align different interests.

Responsibilities

• Manage and grow relationships with enterprise F&B customers across locations.
• Lead account meetings, identify expansion opportunities and coordinate product demonstrations.
• Collaborate with sales, customer success, product and marketing to drive adoption and successful rollouts.
• Monitor account performance and prepare forecasts and reports.

Skills

Account management

Customer success

SaaS experience

Data-driven

Stakeholder management

Scale-up mindset

Dutch native

English skills

Job description

Company Description

Apicbase is a fast-growing SaaS scale-up on a mission to transform how the hospitality and food & beverage industry manages its operations. Our platform is trusted by the world's most ambitious restaurant groups, hotel chains, and foodservice operators and we're just getting started. We're looking for a Dutch-speaking Strategic Account Manager who thrives in a high-growth environment, thinks commercially, works data-driven, and knows how to build lasting strategic partnerships with enterprise clients.

Role Description

The Strategic Account Manager, Enterprise, is a full-time role. You will be responsible for managing and growing relationships with key enterprise F&B customers, ensuring that they fully leverage Apicbase’s platform to optimize their operations and profitability. Day to day, you will plan and lead account meetings, identify expansion opportunities, coordinate product demonstrations, and work closely with customers to align Apicbase solutions with their business objectives. The role includes collaborating with internal teams such as sales, customer success, product, and marketing to address customer needs, drive adoption, and support successful rollouts across multiple locations. You will also monitor account performance, prepare reports and forecasts, and represent Apicbase at industry events and client visits.

Qualifications

• Proven experience in account management, customer success, or a commercial role, ideally in SaaS, hospitality tech, or a B2B scale-up environment.
• Commercial mindset: you understand the full revenue cycle and know how to grow an account strategically, not just maintain it.
• Data-driven by nature: you're fluent in dashboards, KPIs, and business insights, and you use data to back every recommendation.
• Strong with complexity: large implementations &multiple stakeholders - you don't shy away, you step up.
• Stakeholder management at its best:you build trust quickly, communicate with clarity, and know how to align different interests.
• Scale-up mentality: you're energized by change, comfortable with ambiguity, and thrive without a corporate playbook.
• Curious about technology:AI, automation, agentic workflows: you're not just aware of these trends, you actively apply them.
• Native Dutch speaker with strong English skills. French is a definite plus.
• A team player at heart:you enjoy being around driven, like-minded colleagues and thrive in an office environment (Antwerp) where energy, ideas, and ambition are contagious.

What we offer

• A full-time role with real ownership: you shape how you work and how you grow.
• A strategic, senior position at the heart of our customer success team, with direct impact on Apicbase's growth trajectory.
• You’ll have the opportunity to manage international clients, with the chance to travel and visit them on-site.
• Professional development through coaching, tools, and a culture that invests in its people.
• A tight-knit, driven team that takes the work seriously without taking itself too seriously.
• A bright, modern office in the heart of Antwerp, the kind of place you actually want to show up to every day, surrounded by a team that makes it worth it.
• A front-row seat to scale-up life:fast decisions, real impact, visible results.
• A rewarding compensation package that reflects your experience and expertise, available through either a payroll or freelance contract