Team Lead, Customer Service Operations & Improvement

ScioTeq BV; Kortrijk; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Meal vouchers of €9

Internet allowance of €60 net

Yearly bonus

Group insurance

Medical insurance

Flexible salary plan

32 vacation days

Training opportunities

Job summary

ScioTeq BV is looking for a Teamlead Customer Service Operations in Kortrijk to manage administrative customer service activities. You will lead a team ensuring smooth operations, driving process improvements, and maintaining high standards of customer satisfaction.

The ideal candidate has at least 5 years of experience in customer service or order administration, strong ERP systems knowledge, and excels in team coordination. The role includes competitive salary, meal vouchers, bonuses, and flexible working hours.

Qualifications

• Minimum 5 years of experience in order administration or customer service.
• Proven experience in team coordination or operational leadership.
• Ability to perform under pressure and manage changing priorities.

Responsibilities

• Lead and coach the team in daily activities.
• Monitor KPIs and drive performance and collaboration.
• Ensure accurate order, service administration, and transport coordination.

Skills

Team coordination

Process ownership

Stakeholder management

Customer orientation

ERP systems affinity

Education

Bachelor’s degree in Business Logistics, Management or equivalent

Job description

ScioTeq BV is looking for a Teamlead Customer Service Operations in Kortrijk to manage administrative customer service activities. You will lead a team ensuring smooth operations, driving process improvements, and maintaining high standards of customer satisfaction.

The ideal candidate has at least 5 years of experience in customer service or order administration, strong ERP systems knowledge, and excels in team coordination. The role includes competitive salary, meal vouchers, bonuses, and flexible working hours.