Strategic SaaS Customer Success Manager

Introw, Inc.; Gent; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Macbook Air

iPhone

Fully paid phone subscription

Healthcare benefits plan

Meal vouchers

Introw merchandise

Team drinks and events

Job summary

Introw is a B2B SaaS platform using AI to transform how partnerships drive growth. We’re seeking a full-time Customer Success Manager to guide customers through their journey, drive adoption, and champion their success at every step.

You will lead onboarding, manage a portfolio of clients, build strong stakeholder relationships, and collaborate with Product, Sales, and Operations to deliver a seamless customer experience, with a strong focus on retention and revenue growth.

Qualifications

• Minimum of two years of experience in SaaS Customer Success Management, preferably with both SMEs and enterprise clients.
• Bonus points if you have experience with HubSpot or Salesforce.
• Passion for sales and technology and eager to sell innovative solutions.

Responsibilities

• Lead customer onboarding from kickoff to go-live and ensure smooth implementation.
• Proactively manage a portfolio of clients to drive retention and measurable outcomes.
• Build trusted relationships with key stakeholders and advocate for customer needs.
• Collaborate with Product, Sales, and Operations to align on goals and deliver a seamless experience.
• Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities.
• Identify and execute expansion opportunities to grow customer value and revenue.
• Own renewal processes, leading contract and pricing discussions.

Skills

SaaS CSM

SME/Enterprise experience

Entrepreneurial mindset

HubSpot/Salesforce

Job description

Introw is a B2B SaaS platform using AI to transform how partnerships drive growth. We’re seeking a full-time Customer Success Manager to guide customers through their journey, drive adoption, and champion their success at every step.

You will lead onboarding, manage a portfolio of clients, build strong stakeholder relationships, and collaborate with Product, Sales, and Operations to deliver a seamless customer experience, with a strong focus on retention and revenue growth.