Remote Customer Success & Onboarding Program Manager

Intuitive; Brussel Hoofdstad; Remote; EUR 70,000 - 100,000; Full time

Job summary

Intuitive is seeking a Customer Success Program Manager to guide healthcare customers toward ongoing operational success. You will oversee onboarding, educate on best practices, and help customers become self-sufficient using Intuitive’s digital tools and resources.

You will collaborate with Sales, Marketing, Finance, and Field Services to align efforts, monitor outcomes, and ensure long-term improvements in hospital performance. Occasional travel may be required.

Qualifications

• Bachelor’s degree or relevant work experience required.
• 5–10 years in account management, sales, marketing or customer success.
• Strong ability to build relationships, think strategically and communicate clearly.
• Project management and process improvement skills.
• Fluent in French and English; other European languages a plus.

Responsibilities

• Onboard customers and ensure effective use of all services throughout the lifecycle.
• Become expert in Intuitive ecosystem offerings to address stakeholder needs.
• Coordinate with Leadership, Sales, Marketing, Finance, and Field Teams for proactive support.
• Monitor outcomes and drive long-term success while preventing bottlenecks.
• Advocate for customers and align internal teams to resolve challenges.
• Track interactions and milestones using internal systems; provide visibility to Sales.
• Review customer health dashboards and coordinate actions with stakeholders.
• Support product launches and new robotic program implementations.

Skills

Account management

Sales

Customer success

Project management

Cross-functional collaboration

Microsoft Office

SAP ERP

CRM systems

Salesforce

Gainsight

French (Native)

English

Education

Bachelor’s degree or equivalent

Tools

SAP ERP

CRM systems

Salesforce.com

Gainsight

Job description

Intuitive is seeking a Customer Success Program Manager to guide healthcare customers toward ongoing operational success. You will oversee onboarding, educate on best practices, and help customers become self-sufficient using Intuitive’s digital tools and resources.

You will collaborate with Sales, Marketing, Finance, and Field Services to align efforts, monitor outcomes, and ensure long-term improvements in hospital performance. Occasional travel may be required.