Customer Success Manager

Introw, Inc.; Gent; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Macbook Air

iPhone

Fully paid phone subscription

Healthcare benefits plan

Meal vouchers

Introw merchandise

Team drinks and events

Zusammenfassung

Introw is a B2B SaaS platform using AI to transform how partnerships drive growth. We’re seeking a full-time Customer Success Manager to guide customers through their journey, drive adoption, and champion their success at every step.

You will lead onboarding, manage a portfolio of clients, build strong stakeholder relationships, and collaborate with Product, Sales, and Operations to deliver a seamless customer experience, with a strong focus on retention and revenue growth.

Qualifikationen

• Minimum of two years of experience in SaaS Customer Success Management, preferably with both SMEs and enterprise clients.
• Bonus points if you have experience with HubSpot or Salesforce.
• Passion for sales and technology and eager to sell innovative solutions.

Aufgaben

• Lead customer onboarding from kickoff to go-live and ensure smooth implementation.
• Proactively manage a portfolio of clients to drive retention and measurable outcomes.
• Build trusted relationships with key stakeholders and advocate for customer needs.
• Collaborate with Product, Sales, and Operations to align on goals and deliver a seamless experience.
• Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities.
• Identify and execute expansion opportunities to grow customer value and revenue.
• Own renewal processes, leading contract and pricing discussions.

Kenntnisse

SaaS CSM

SME/Enterprise experience

Entrepreneurial mindset

HubSpot/Salesforce

Jobbeschreibung

Are you a strategist who can deeply understand client needs and turn them into lasting partnerships?

A problem-solver who ensures every customer gets maximum value from their investment?

If so, we’re looking for you to join our team as a Customer Success Manager - someone who can guide customers through their journey, drive adoption, and champion their success every step of the way.

About Introw

Introw is a B2B SaaS platform leveraging AI to transform how partnerships drive business growth. Since our launch in early 2023, we’ve become the go-to solution for hundreds of companies worldwide, turning partnerships into powerful revenue engines.

In October Introw raised $3M in funding, led by Visionaries VC (also invested in Lovable, N8N, Personio...) to unlock further growth.

As we enter our next phase of growth, we're seeking a dedicated full-time Customer Success professional to join our dynamic team.

Tasks

• Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success.
• Proactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes.
• Build strong, trusted relationships with key stakeholders and act as an advocate for customer needs.
• Collaborate closely with Product, Sales, and Operations to align on customer goals, resolve issues, and deliver a seamless experience.
• Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities for growth.
• Identify and execute on expansion opportunities that grow customer value and contribute to revenue growth.
• Own the renewal process, leading contract and pricing discussions with a focus on value realization and ROI.
• Develop and execute strategic account plans to maximize adoption, retention, and expansion.
• Share customer insights and feedback to influence product improvements and optimize the customer journey.
• Champion a culture of proactive engagement, continuous learning, and customer advocacy across the organization.

Requirements

• You are in love with the product: You have a deep passion for sales and technology and are eager to sell innovative solutions.
• You are in love with the narrative: You have an entrepreneurial spirit and are driven to achieve results.
• SaaS CSM Experience: You have a minimum of two years of experience in SaaS CSM, preferably with both SMEs and enterprise clients.
• Bonus: Bonus points if you have experience working with HubSpot or Salesforce

Benefits

On top of a competitive salary, we offer the following benefits:

• Macbook Air and iPhone
• Fully paid phone subscription
• Healthcare benefits plan
• Meal vouchers
• Awesome Introw merchandise
• Team drinks and events