Growth-Focused SaaS Customer Success Manager

Introw; Gent; On-site; Confidentiel; Full time

Benefits offered by this job

Macbook Air

iPhone

Fully paid phone subscription

Healthcare benefits plan

Meal vouchers

Introw merchandise

Team drinks and events

Job summary

Introw is seeking a dedicated Customer Success Manager to guide customers through their lifecycle, drive adoption, and champion value realization. The role requires a minimum of two years in SaaS CSM, with experience supporting both SMEs and enterprise clients, plus familiarity with HubSpot or Salesforce.

As a full-time on-site position in Gent, you will lead onboarding, manage health metrics, and collaborate across Product, Sales, and Operations to maximize retention and revenue growth.

Qualifications

• Two years of SaaS CSM experience, working with SMEs and enterprise clients.
• Strong ability to drive adoption, retention and expansion through customer journeys.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead customer onboarding from kickoff to go-live, ensuring smooth implementation.
• Manage a portfolio of clients to drive retention, satisfaction and measurable outcomes.
• Build trusted relationships with key stakeholders and advocate for customer needs.
• Collaborate with Product, Sales and Operations to align on goals and deliver a seamless experience.
• Monitor account health, usage and performance metrics to anticipate risks and growth opportunities.
• Identify expansion opportunities and own renewal discussions focusing on value realization.

Skills

Relationship-building

Onboarding

Customer focus

Tools

HubSpot

Salesforce

Job description

Introw is seeking a dedicated Customer Success Manager to guide customers through their lifecycle, drive adoption, and champion value realization. The role requires a minimum of two years in SaaS CSM, with experience supporting both SMEs and enterprise clients, plus familiarity with HubSpot or Salesforce.

As a full-time on-site position in Gent, you will lead onboarding, manage health metrics, and collaborate across Product, Sales, and Operations to maximize retention and revenue growth.