Growth-Focused SaaS Customer Success Manager

Introw; Gent; Sur place; Confidentiel; Plein temps

Avantages offerts par ce poste

Macbook Air

iPhone

Fully paid phone subscription

Healthcare benefits plan

Meal vouchers

Introw merchandise

Team drinks and events

Résumé du poste

Introw is seeking a dedicated Customer Success Manager to guide customers through their lifecycle, drive adoption, and champion value realization. The role requires a minimum of two years in SaaS CSM, with experience supporting both SMEs and enterprise clients, plus familiarity with HubSpot or Salesforce.

As a full-time on-site position in Gent, you will lead onboarding, manage health metrics, and collaborate across Product, Sales, and Operations to maximize retention and revenue growth.

Qualifications

• Two years of SaaS CSM experience, working with SMEs and enterprise clients.
• Strong ability to drive adoption, retention and expansion through customer journeys.
• Excellent communication and relationship-building skills.

Responsabilités

• Lead customer onboarding from kickoff to go-live, ensuring smooth implementation.
• Manage a portfolio of clients to drive retention, satisfaction and measurable outcomes.
• Build trusted relationships with key stakeholders and advocate for customer needs.
• Collaborate with Product, Sales and Operations to align on goals and deliver a seamless experience.
• Monitor account health, usage and performance metrics to anticipate risks and growth opportunities.
• Identify expansion opportunities and own renewal discussions focusing on value realization.

Connaissances

Relationship-building

Onboarding

Customer focus

Outils

HubSpot

Salesforce

Description du poste

Introw is seeking a dedicated Customer Success Manager to guide customers through their lifecycle, drive adoption, and champion value realization. The role requires a minimum of two years in SaaS CSM, with experience supporting both SMEs and enterprise clients, plus familiarity with HubSpot or Salesforce.

As a full-time on-site position in Gent, you will lead onboarding, manage health metrics, and collaborate across Product, Sales, and Operations to maximize retention and revenue growth.