Strategic Accounts TAM — Global Tech & Integrations

Deliverect; Oost-Vlaanderen; Hybride; EUR 77 000 - 103 000; Plein temps

Résumé du poste

Deliverect is seeking a Technical Account Manager to serve as the technical backbone for its largest global brands. You will own integration health end-to-end and ensure SLAs are met, acting as a bridge between Support and Engineering for enterprise customers, with proactive risk management and data-driven insights.

The role is full-time and hybrid, with potential office days across multiple locations and the flexibility to work from home part of the week.

Qualifications

• 2–4 years of experience in technical account management, solutions engineering, or technical support within an enterprise SaaS environment.
• Practical experience reading logs, diagnosing API and webhook failures, and troubleshooting root causes with engineering teams.
• Proficiency with SQL for independent data querying, tracking SLA compliance, and identifying system trends.
• Working knowledge of Python or JavaScript to script lightweight diagnostic tools and automate routine technical checks.
• Strong communication and stakeholder management skills, with the ability to translate complex technical concepts into business discussions.

Responsabilités

• Act as the primary technical and relationship point of contact for a portfolio of Deliverect’s largest global accounts, leveraging deep integration knowledge to proactively maintain account health.
• Partner with Sales and Strategic Account teams during QBRs and strategic touchpoints to translate technical performance into actionable business outcomes.
• Identify expansion opportunities—such as additional modules, integrations, or use cases—during technical engagements to support Net New MRR targets.
• Track and drive SLA performance across your portfolio, using data to flag risk early and hold internal teams accountable to resolution timelines.
• Lead proactive issue management with Support teams, conducting root-cause analysis on ticket patterns to determine when to resolve internally or elevate to Engineering or Product.
• Query and analyze technical health data using SQL and lightweight scripting, delivering clear business insights to internal leadership and key client stakeholders.

Connaissances

SQL

Python

JavaScript

Enterprise SaaS

English communication

Description du poste

Deliverect is seeking a Technical Account Manager to serve as the technical backbone for its largest global brands. You will own integration health end-to-end and ensure SLAs are met, acting as a bridge between Support and Engineering for enterprise customers, with proactive risk management and data-driven insights.

The role is full-time and hybrid, with potential office days across multiple locations and the flexibility to work from home part of the week.