Hybrid SaaS Implementation Consultant

Deliverect; Oost-Vlaanderen; Hybride; EUR 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Learning budget

Hybrid role

Global team

Résumé du poste

Deliverect is seeking an Implementation Consultant to guide enterprise clients through seamless technical integrations of our API-first platform. You will lead multi-project implementations, train clients and partners, and tailor solutions using your in-depth knowledge of our product suite and integrations.

You will collaborate closely with Sales, Customer Success and Product teams, ensuring timely issue resolution and continuous improvement of our workflows.

Qualifications

• 1–3 years of experience in a client-facing technical role, preferably within a SaaS company.
• Fluency in English is required; strong written and verbal communication skills are essential.
• Proven track record delivering technical solutions and managing projects for SMB, mid-market or enterprise clients.
• Excellent communication and presentation skills able to explain complex technical concepts to technical and non-technical stakeholders.
• Strong troubleshooting and problem-solving abilities with a proactive mindset.
• Knowledge of REST APIs, webhooks, and token authentication.
• Familiarity with logging and error monitoring tools (Grafana, Sentry) and the ability to dive into logs to troubleshoot.
• Experience with CRM platforms (HubSpot) and ticketing systems (Zendesk) is preferred.

Responsabilités

• Lead and manage multiple, complex implementation projects for a diverse range of clients (SMB, Mid-Market) with timelines and client expectations.
• Deliver comprehensive training sessions to clients and partners, providing hands-on support during and after implementation to resolve technical issues.
• Act as a trusted technical advisor, configuring the Deliverect platform to align with client needs and delivering customised solutions.
• Identify, diagnose, and resolve technical issues encountered during implementation, escalating to Engineering or Product as needed.
• Collaborate with Sales, Customer Success, and Product teams to relay client feedback and improve implementation workflows.

Connaissances

Fluency in English

Communication skills

Project management

Client-facing experience

Troubleshooting

REST APIs

Outils

Grafana

Sentry

HubSpot

Zendesk

Description du poste

Deliverect is seeking an Implementation Consultant to guide enterprise clients through seamless technical integrations of our API-first platform. You will lead multi-project implementations, train clients and partners, and tailor solutions using your in-depth knowledge of our product suite and integrations.

You will collaborate closely with Sales, Customer Success and Product teams, ensuring timely issue resolution and continuous improvement of our workflows.