Solution & Service Engineer

SAJ Electric; Belgium; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

SAJ Electric in Belgium seeks a proactive technical specialist to support sales teams and customers across Benelux and France. You will handle pre-sales engineering, system configurations and technical solutions, and you will collaborate with Product and R&D to resolve issues.

You will deliver after-sales support, conduct trainings, and help with testing, documentation and field deployment. Fluent French and strong English are required, and willingness to travel within Europe.

Qualifications

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or related field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.

Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Benelux and French market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Skills

Pre-sales engineering

Technical support

Troubleshooting

Customer communication

Cross-functional collaboration

Travel willingness

French language

English language

Education

Bachelor's degree in Electrical Engineering

Job description

Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.

Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.

Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.

Support new product launches, technical training, webinars, workshops and customer events in the Benelux and French market.

Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.

Support local product testing and validation, including firmware, software, compatibility and system integration testing.

Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.

Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.

Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.

Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.

Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.

Strong troubleshooting and problem-solving skills.

Comfortable communicating directly with installers, distributors, EPCs and professional customers.

Strong customer-service mindset and ability to manage technical issues independently.

Good communication and cross-functional collaboration skills.

Willingness to travel within Benelux, France and occasionally within Europe.

Fluent French and good English skills are required.