Solution & Service Engineer

SAJ Digital Energy Germany GmbH; Brussel Hoofdstad; On-site; EUR 55,000 - 75,000; Full time

Job summary

SAJ Digital Energy Germany GmbH in Belgium/Benelux seeks an experienced Technical Support Engineer to deliver pre-sales and after-sales technical support for solar energy systems. You will assist installers, distributors and EPCs with product selection, system configuration and service optimization.

Travel within Benelux, France and occasional Europe is required. Fluent French and good English are essential, with a strong customer-service mindset and cross-functional collaboration skills.

Qualifications

• Bachelor's degree in Electrical Engineering or related technical field.
• Experience in solar PV, inverter, storage or renewable energy systems preferred.
• Strong troubleshooting and cross-functional collaboration abilities.
• Fluent French and good English communication skills.

Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers.
• Deliver after-sales technical support, troubleshoot installation and software issues.
• Build and maintain strong technical relationships with customers through meetings and visits.
• Support new product launches, training, webinars and customer events in Benelux and France.
• Collect customer requirements and feedback for Product and R&D teams.
• Support local product testing, firmware/software validation and system integration.
• Localise technical docs and training materials; collaborate with Sales, Product, Service and R&D teams.

Skills

Pre-sales engineering

Technical support

Customer relationship management

Troubleshooting

Communication skills

Willingness to travel

Education

Bachelor's degree in Electrical Engineering

Job description

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.

• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.

• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.

• Support new product launches, technical training, webinars, workshops and customer events in the Benelux and French market.

• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.

• Support local product testing and validation, including firmware, software, compatibility and system integration testing.

• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.

• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.

• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.

• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.

• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.

• Strong troubleshooting and problem-solving skills.

• Comfortable communicating directly with installers, distributors, EPCs and professional customers.

• Strong customer-service mindset and ability to manage technical issues independently.

• Good communication and cross-functional collaboration skills.

• Willingness to travel within Benelux, France and occasionally within Europe.

• Fluent French and good English skills are required.