Technical Support Engineer

Jobtailor; Jette; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Socomec in Belgium seeks a technical sales support professional to bridge technical and commercial needs for customers and sales teams. You will analyze requirements, propose standard or customized solutions, promote products, and drive opportunities from qualification to handover.

The ideal candidate holds a degree in Electrical Engineering, has 5+ years in a related role, and is fluent in Dutch and French with good English. Familiarity with CRM/ERP and MS Office is required.

Qualifications

• Bachelor’s or Master’s degree in Electrical Engineering or related field.
• 5+ years in technical sales support or application engineering.
• Experience in power distribution, switching, monitoring or energy management.
• Proficient with CRM and ERP systems.
• Advanced MS Office skills.
• Fluent Dutch (Flemish) and French; good English.

Responsabilités

• Provide technical and commercial support to customers and sales colleagues.
• Analyze and qualify customer requirements and identify suitable Socomec solutions.
• Advise customers on standard and customized technical solutions.
• Promote Socomec products, solutions and value-added services.
• Lead or support cross-functional improvement initiatives.
• Contribute to continuous improvement and innovation activities.
• Ensure high-quality customer follow-up and proactive communication.

Connaissances

Technical sales support

Customer requirements analysis

CRM familiarity

MS Office

English (business)

Dutch (Flemish)

French

Formation

Bachelor or Master in Electrical Engineering

Outils

Salesforce

ERP systems

Description du poste

Responsibilities

• Provide technical and commercial support to customers and sales colleagues.
• Analyze and qualify customer requirements and identify the most appropriate Socomec solutions.
• Advise customers on both standard and customized technical solutions.
• Promote Socomec products, solutions and value‑added services.
• Defend and present technical solutions to customers through technical discussions, feasibility studies and presentations.
• Manage customer opportunities from initial qualification through offer submission and handover.
• Build and manage technical and commercial proposals in line with customer requirements and company policies.
• Identify new opportunities within existing customer accounts.
• Support pricing strategies and commercial negotiations.
• Maintain and update business opportunities within Salesforce CRM.
• Contribute to achieving sales growth and conversion targets.
• Work closely with sales, product management, technical experts and other internal stakeholders.
• Lead or support cross‑functional improvement initiatives and projects.
• Contribute to continuous improvement and innovation activities.
• Ensure high‑quality customer follow‑up and proactive communication.

Requirements

• Bachelor’s or Master’s degree in Electrical Engineering, Electrotechnics or a related technical field.
• Minimum 5 years of professional experience in a technical sales support, application engineering, field service or similar customer‑facing role.
• Experience in electrical power distribution, switching, monitoring or energy management solutions is highly desirable.
• Familiarity with CRM and ERP systems.
• Advanced knowledge of Microsoft Office tools.
• Fluent Dutch (Flemish)
• Fluent French
• Good working knowledge of English

Core Competencies

Demonstrates expertise in technical sales support and application engineering, with a strong focus on customer requirements analysis and tailored solutions. Proficient in managing customer opportunities and driving sales growth through effective communication and collaboration.