Software Support Engineer

Integrated DNA Technologies; Gent; À distance; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Integrated DNA Technologies seeks a Software Support Engineer to provide technical support across cloud and on-premises environments. This position emphasizes collaboration with global customers supporting genomic breakthroughs.

The ideal candidate should have fluency in French and English, alongside experience in software support, Linux, AWS, and automation scripting. The role allows for remote work, contributing to impactful genomics solutions.

Qualifications

• Two years' experience in software support engineering or cloud operations.
• Fluency in both French and English for customer support.
• Experience with containerized environments and Linux system administration.

Responsabilités

• Diagnose and resolve complex technical issues across environments.
• Maintain customer infrastructure using Terraform, AWS, and Linux.
• Build and tune monitoring dashboards to keep deployments healthy.

Connaissances

Professional fluency in French

Professional fluency in English

Linux system administration

AWS cloud services

Python scripting

Bash scripting

Terraform

Grafana

Outils

AWS

Linux

Terraform

Grafana

PostgreSQL

Description du poste

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Integrated DNA Technologies (IDT), one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Our team at Integrated DNA Technologies (IDT) is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life‑changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT, you’ll be part of a culture rooted in continuous learning and improvement – where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all.

The Software Support Engineer is responsible for delivering hands‑on technical support across a fleet of hundreds of production deployments serving global customers, and for maintaining the reliability and availability of cloud and on‑premises environments that directly support genomics workflows.

This position reports to the Manager of Oncology Software Support and is part of the Oncology Software Support team and will be a fully remote position.

In This Role

• Diagnose and resolve complex technical issues across cloud and on‑premises production environments serving researchers in oncology, genomics, and more.
• Stand up and maintain customer infrastructure using Terraform, AWS, EKS, Linux, and containers, directly supporting the deployment lifecycle for a growing global customer base.
• Contribute to monitoring and observability systems, building Grafana dashboards and tuning alerts that keep hundreds of production deployments healthy.
• Write automation and scripting (Python, Bash) that reduces operational toil and improves consistency across the fleet.
• Provide dedicated French‑language support coverage for EMEA customers, working alongside the existing regional team to expand the hours and languages the team can serve.

Essential Requirements

• Professional fluency in French and English.
• Two years' experience in software support engineering, cloud operations, or a related technical field supporting production environments.
• Experience with Linux system administration, AWS cloud services, and containerized environments.
• Working proficiency in Python and Bash scripting for automation.
• Exposure to infrastructure‑as‑code tooling (e.g., Terraform) and monitoring platforms (e.g., Grafana, CloudWatch).

Travel Requirements

• Occasional travel may be required.

Nice to Have

• Bioinformatics/genomics/healthcare IT.
• Kubernetes, GitOps, CI/CD pipeline workflows, PostgreSQL.
• AI and agent harnesses.

This role is eligible for a fully remote work arrangement. You can work from home. Additional information about the arrangement will be provided by the interview team.