Senior Salesforce CRM Consultant - Data & AI

PwC Belgium; Brussel; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Flexible work model

Continuous learning

Meaningful career growth

Competitive rewards

Inclusive culture

Sustainable mobility options

Well-being programme

Vibrant community

Résumé du poste

PwC Belgium is seeking a skilled Salesforce CRM consultant to join our Advisory team. You will lead client workshops, translate business needs into Salesforce designs and own end-to-end workstreams from design to go-live.

Join a multidisciplinary, international team leveraging Data and AI to deliver high-impact CRM solutions across the public and private sectors. A Master’s degree and Salesforce certifications are expected, with fluency in English and Dutch or French.

Qualifications

• Around 3+ years of experience in Salesforce, CRM consulting or technology implementation.
• Strong knowledge of Salesforce ecosystem and cloud technologies.
• Salesforce certifications are required.
• Experience in consulting and/or public sector is a plus.
• Project management exposure (Agile, Prince2 or similar) is an asset.
• Fluent in English and Dutch and/or French.
• A Master’s degree or equivalent academic background.

Responsabilités

• Leading and facilitating client workshops to understand business needs and CRM strategy.
• Translating requirements into clear user stories, acceptance criteria and functional Salesforce designs.
• Owning and delivering functional workstreams across the full project lifecycle, from design to testing and go-live.
• Collaborating with developers, project managers and stakeholders to deliver integrated, high-quality solutions.
• Performing functional testing, supporting user acceptance testing and guiding user training sessions.
• Leveraging Data and AI tools to enhance client solutions and improve delivery efficiency.
• Contributing to pre-sales, proposals and RFP responses, including effort estimations.
• Ensuring high-quality documentation and knowledge sharing within the team.

Connaissances

Salesforce

CRM consulting

Salesforce certifications

Agile project management

Prince2

English

Dutch

French

Formation

Master’s degree or equivalent

Description du poste

PwC Belgium is seeking a skilled Salesforce CRM consultant to join our Advisory team. You will lead client workshops, translate business needs into Salesforce designs and own end-to-end workstreams from design to go-live.

Join a multidisciplinary, international team leveraging Data and AI to deliver high-impact CRM solutions across the public and private sectors. A Master’s degree and Salesforce certifications are expected, with fluency in English and Dutch or French.