Salesforce Consultant - Permanent

Yolk Recruitment Ltd; Brussel; Sur place; EUR 45 000 - 75 000; Plein temps

Résumé du poste

Yolk Recruitment Ltd in Belgium is seeking a Salesforce CRM Functional Analyst / Consultant to join a rapidly growing delivery team. You will work with business stakeholders to understand customer-facing processes, translate requirements into Salesforce solutions, and support CRM implementations and enhancements.

The role requires fluent Dutch and English, with French being a beneficial extra, and you will engage across Sales Cloud and Service Cloud, collaborating with business users and

Qualifications

• Experience working with Salesforce CRM in a functional, business-analysis or consultancy capacity.
• Strong understanding of CRM processes, ideally across Sales Cloud and/or Service Cloud.
• Comfortable speaking with both business users and technical delivery teams.
• Strong communication, documentation and stakeholder-management skills.
• Fluent Dutch and English; French is beneficial.
• Salesforce certifications are advantageous.

Responsabilités

• Gather, analyse and document business requirements for Salesforce CRM initiatives.
• Map and improve sales, service and customer-engagement processes.
• Configure and support Salesforce solutions, working closely with technical teams where development is required.
• Support workshops, user acceptance testing, training and go-live activities.
• Produce functional specifications, process documentation and user stories.
• Build trusted relationships with client stakeholders and provide day-to-day functional support.
• Contribute to continuous improvement of CRM processes and platform adoption.

Connaissances

Salesforce CRM

Business analysis

Stakeholder management

Communication

Documentation

Outils

Salesforce

Description du poste

Salesforce CRM Functional Analyst / Consultant

Location: Belgium
Employment Type: Permanent
Language: Fluent Dutch and English required
We are hiring Salesforce CRM professionals to join a rapidly growing consulting team delivering major client transformation programmes across Belgium.
You will work with business stakeholders to understand customer-facing processes, translate requirements into Salesforce solutions, and support the delivery of high-quality CRM implementations and enhancements.

Responsibilities

• Gather, analyse and document business requirements for Salesforce CRM initiatives.
• Map and improve sales, service and customer-engagement processes.
• Configure and support Salesforce solutions, working closely with technical teams where development is required.
• Support workshops, user acceptance testing, training and go-live activities.
• Produce functional specifications, process documentation and user stories.
• Build trusted relationships with client stakeholders and provide day-to-day functional support.
• Contribute to continuous improvement of CRM processes and platform adoption.

Profile

• Experience working with Salesforce CRM in a functional, business-analysis or consultancy capacity.
• Strong understanding of CRM processes, ideally across Sales Cloud and/or Service Cloud.
• Comfortable speaking with both business users and technical delivery teams.
• Strong communication, documentation and stakeholder-management skills.
• Fluent Dutch and English; French is beneficial.
• Salesforce certifications are advantageous.